Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
40 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Modell's Sporting Goods is America's oldest, family-owned and operated retailer of sporting goods, athletic footwear, active apparel and more. Shop our sporting goods online today! Modell's Sporting Goods
Modell's Sporting Goods (modells.com) has 40 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 36 reviews with 1 star · Clear filters
I ordered a weight rack and was doing so on quadpay. After the website told me the bill was $250 for the first payment, they billed the full $1,061.23 and now will not allow me to cancel the order nor will they give a refund. I have disputed the payment with my credit card company and have stopped the payment. I have also got a lawyer looking into this Do not do business with this company! They are thieves!
By Roth
If I could give them zero stars, I would. I purchased a workout cage over a month ago and have yet to receive it. They said it was back ordered, after me following up with them 10 days after ordering it. They promised it would get shipped by May 20, but here I am with no tracking 5 days later. They refuse to refund my money and cancel my order. Getting a lawyer involved. Not sure how this company is still in business.
By s K.
This company is despicable and I am pissed!!!! I ordered a portable treadmill online through Facebook on March 8 and got the FedEx tracking number right away. However, there is no record that FedEx has it. I asked for a refund and they refused saying it has been shipped. I've emailed numerous times to locate its whereabouts and keep getting the same answer: They will escalate it. I've called twice this week only to be told the same thing. It is two months now with no treadmill and no refund. Basically, I just gave someone $700.00 of my hard-earned money. My next step is going to be getting a lawyer. I DO NOT recommend this company. Please do not give them your business. You will regret it!
By CD
That website is scam. Do not buy, you will lose your money. The costumer services is terrible and never returned your money back or send your items. Please don’t buying anything here.
By Erlaine B.
DO NOT ORDER FROM. Ordered a Proform treadmill which arrived broken. The motor was smashed in and the on/off switch completely pushed inside the motor. I emailed Modell's and a month later still no replacement and now that I've asked for a refund I've been blocked from their Facebook and receiving no return emails. This company is terrible. Don't order from them.
By Lisa M.
I order 2 baseball nets, I received only 1box. After many request for my second net yielded noting. Crooks plain and simple. They blamed UPS but i have UPS records and video showing only 1 box was delivered.
By Raul S.
Ordered a 400$ piece of workout equipment and they only sent half of it. They've been giving me the run around for a month now and now tell me that I have to return the useless box that they've sent me in order to get store credit smh. Don't buy from these ripoffs, I wished I'd read reviews first.
By Jarrett D.
I ordered two 25 pound Olympic plates online and instead was sent one 45 pound plate. I contacted the company and asked if they could send my correct order before I return the 45 pound plate and they told me they wouldn't send me my correct order until I mailed back the incorrect plate. I received horrible customer service and have been emailing back and forth for over a month and have received virtually no help with my situation. Im not dragging a 45 pound weight to the post office because of a mistake they made. To make it even better, the return label they sent me is only for 25 pounds, so I would not even be able to use it anyway. DO NOT ORDER FROM HERE!!!!
By Abby S.
