Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
168 reviews
ModecrazeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide.By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections.Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Modecraze (modecraze.com) has 168 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 150 reviews with 5 stars · Clear filters
I purchase my bag off the company website and it was an incredible smooth transaction. I received my bag overnight, I am located in CA! She’s beautiful and authentic and had to provide signature upon receiving it! I will purchase again from this company! Thank you so much!
By Emiirene
Excellent customer service and prompt product delivery! Provided me with a discount after I had already placed my order.
By David E.
Great service and products!
By Kristen
Great purchase at a very reasonable price. Everything about the transaction was smooth. Looking forward to my next purchase.
By cdelgado
So happy with my purchase fast shipping and beautiful authentic product
By Robin B.
I had a great experience. This site appears to pull item descriptions verbatim from the manufacturer’s website, including photos, in exchange for providing products at a decent discount and they’re often sold out at the manufacturer and/or high end stores. Most fashionista consumers of high end designer products look at the manufacturer product codes to know the color they are getting. My Fendi wallet ended up being slightly brighter fuschia than pictured, and the same would have been true if I had ordered it directly from Fendi, because the description was lifted. I had the product code which includes the color and was able to find the same color albeit on different products from other sellers, to see how it “really looks” BEFORE I purchased. Bottom line I was very happy that it turned out to be brighter than expected and I also scored a serious discount, and if I hadn’t been, so what? I could have returned it, though at a cost of about $50. But since I’m the type of person who can afford to blow $1000 on a wallet just because it’s hot pink and Fendi as opposed to $20 Chinese garbage from Walmart, I don’t mind paying $30 or $50 to return something. It’s important to have perspective and not nickel and dime return costs when you’re blowing thousands on a name and you’re gettting a decent discount. Online purchasing is a gamble after all. When you gamble and lose (I.e. you bought something sight unseen and don’t like it IRL and you want to return it) and you’re angry and lashing out, isn’t it YOUR fault you gambled? Don’t blame the retailer. My package came earlier than expected and the item was in perfect condition and was the correct item I ordered. I’m really happy with this retailer.
By live4lv
Perfect shipping timing and bag exactly as expected!
By Emma K.
I bought bottega teen Jodie love 🥰
By Denise P.
