I have not gotten my package yet…
I have not gotten my package yet and I don’t know what is going on, but it’s stuck in transit
By Kari B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The objective of Moco Queen is to enchant people's eyes with the magic of colored contacts. We are dedicated to going above and beyond the expectations of cosplayers and makeup artists by helping them bring their characters to life and accentuate their most captivating features.#coloredcontacts #Halloween Cosplay #Anime Costume #Movie #ColoredLenses
MocoQueen (mocoqueen.com) has 2,214 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 168 reviews with 1 star · Clear filters
I have not gotten my package yet and I don’t know what is going on, but it’s stuck in transit
By Kari B.
I ordered this item on 10/20 for a Halloween party. As of one month later, it’s still at a status of “shipped”, but awaiting label and is in Allen
By Christian L.
Order didn’t arrive, I had to come up with a new costume last minute, and still they didn’t refund my money. Phone calls were never answered nor returned.
By Daniela A.
I could not wear them they made my vision blurry . The white pair was for my son Halloween costume he only wore one and he said it worked great
By katie M.
Never received my order
By Angeleena C.
The pupil was too small I couldn’t see
By Judith C.
I ordered colored prescription contacts and received the wrong color. The company refused to refund me and would only offer a coupon. would not recommend
By Abigail
I received a lense with a defect and they don’t want to provide me a full refund for the damaged lense. They initially offered me a coupon discount code to purchase more lenses, but the damaged lense was for an event that I was unable to wear them to. I have no reason to purchase another pair as I am not into regular cosplay and don’t wear them regularly. They then offered me the amount that was discounted off of a lesser amount second pair that I purchased on a BOGO. For some reason they are refusing to provide me the full refund for the pair that had a defect and trying to penalize me for their faulty product. I would never purchase from them again. They only responded to me after I filed a complaint through PayPal.
By Inetta B.