Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,214 reviews
MocoQueenSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The objective of Moco Queen is to enchant people's eyes with the magic of colored contacts. We are dedicated to going above and beyond the expectations of cosplayers and makeup artists by helping them bring their characters to life and accentuate their most captivating features.#coloredcontacts #Halloween Cosplay #Anime Costume #Movie #ColoredLenses
MocoQueen (mocoqueen.com) has 2,214 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 168 reviews with 1 star · Clear filters
Terrible service, they never scammed me, the students came to my house
By marielacavazos C.
Response from MocoQueen· Aug 19, 2025
Hi, we sincerely apologize for the confusion 😢 We’ve sent you an email to better assist and resolve this matter. Could you kindly check your inbox? Thank you!
missing a contact
By Jamie L.
Response from MocoQueen· Aug 19, 2025
Hi, we’re so sorry to hear about the missing contact lens 😢 We’ve emailed you with the details to fix this for you. Please take a look at your inbox when you get a chance. Thank you!
The contacts look great. Unfortunately I had an issue where one of them was shipped with what looked like a spec of debris or extra material stuck to the lens. I know it wasn't from anything I did, because I noticed it right away when I opened the pack and it was the exact color of the lens. I was fortunately able to get it off using tweezers and cleaning them well. Once that was handled, I wore these for a cosplay and they felt very nice and looked good. Edit. Downgrading my review to 1 star. Mocoqueen repeatedly emailed me asking me to remove this review in exchange for a coupon. This coupon was conditional on whether I removed the review and sent them proof. This is a shady business practice and unethical to request if your customers.
By Jonathan W.
Response from MocoQueen· Aug 15, 2025
We’re very sorry for the experience you had 😢 We’ve shared your feedback with our team and would love to actively work with you to resolve this issue. Please check your email — we’ve sent you a message and hope we can make this right together.
I tried canceling multiple times and no one got back to me
By Anonymous
Response from MocoQueen· Aug 15, 2025
Hi, we sincerely apologize for the delay and lack of response 😢 We’ve emailed you to help resolve this matter and would appreciate it if you could check your inbox. Thank you!
Nobody’s responded to my complaint. Charged my 56$ for express shipping - took a week. Still nothing and no reply. Was terrible.
By mel L.
Response from MocoQueen· Aug 15, 2025
Hi, we’re very sorry your order arrived later than expected 😢 We’ve sent you an email to help make this right—please check your inbox. Thank you for your patience!
I purchased next day shipping and received its four days later
By Joe M.
Response from MocoQueen· Aug 15, 2025
Hi, we’re very sorry your order arrived later than expected 😢 We’ve sent you an email to help make this right—please check your inbox. Thank you for your patience!
Placed my order two weeks ago and paid for 3-5 day shipping. My contacts were supposedly shipped out the day after I bought them, but the tracking code on the package shows they haven’t moved from a town in California since. I am unsure if I will receive them.
By A A.
I did not receive my package what so ever I need my money back
By Jani B.
