MochipanReviews of mochipan.com

I was having some issues with an order I had placed and the Mochipan team was able to assist me promptly, getting me an update and assigning my ticket almost immediately to the support staff. After receiving my products they all fit amazingly and were extremely high quality. Absolutely amazing store!

I ordered two in-stock items and one pre-sample pre-order item at the end of October. It was super easy and fast to get my order split so that the in-stock items can ship to me ahead of time. Customer service was both thorough and super approachable. Since then, I have found it super easy to ask other questions about upcoming product launches, pre-orders, and restocks and I've received relatively timely and well communicated responses every time. Of what I have received so far, the products themselves have been of a really high quality, matching my expectations for the price of the goods. The fabrics they're made out of being especially comfortable and I expect the items I ordered to last for a long time. My pre-sample pre-order item has had delays, but those delays have been clearly and openly communicated. I believe it is clear that they do their best to have an open and transparent dialogue about the product development process---showing early product samples, etc. and genuinely taking feedback from customers into account. Mochipan has been successful in cultivating a really wonderful community who are excited about their products. And, they have managed to consistently deliver satisfactory products (as far as I have researched and interacted with the brand), choosing product quality over quick results which is something that I really respect. For context, what I've bought so far: - Cottage Bodycon Dress in Navy - Fuzzy Cardigan in Evergreen - Plague Doctor Dress (Pre-Sample Pre-Order, not yet recieved) I am also currently planning another purchase from them in the coming weeks!

Customer service was incredibly kind and friendly, and responded quickly! I am also very pleased with my order and have gotten many compliments on it :) My friend is obsessed with the shrug I ordered as well, so there is a very real chance of a repeat order in the future...

I have bought several items from Mochipan over the last two years - mainly as gifts for others, but also a moth cardigan and beekini for myself. Overall, the quality of what I've purchased has been fantastic, but the customer service has truly blown me away! I purchased a lucky bag on Black Friday. I've lost a fair amount of weight over the past year, and on the guidance of Silver, one of their customer service and Discord admin, I selected a size that I felt would suitable for my body's current measurements. Unfortunately when it arrived a week later, two of the three items in the bag didn't fit as intended on my body shape. Note: this is NOT due whatsoever to the *quality* of the product, but simply a difference in the garment's cut and size vs what I'm able to comfortably wear! Here's where I can't say enough good things: I reached out to them and explained the situation. Not only was the response I received prompt - within 48hrs despite it being a small customer service team and an extremely busy time of year with the holidays - but they were gracious and supportive in how my issue was handled. I was given a return shipping label to send back the items that didn't fit, as well as being refunded the value of the items in the form of credit for their site to be used in future purchases. The lucky bags created for Black Friday were sold at a strongly discounted price with a guaranteed value of items contained within. They could've simply exchanged what I received for the same product in a different size. Most companies I'm familiar with would have done exactly that. However, they chose instead to offer credit to allow me the opportunity to choose an alternative style if I was so inclined despite the original product being randomly selected. This consideration and generosity does NOT go unnoticed! Mochipan is a small business that cares not only about the quality of their product but also about the satisfaction of their customers. A huge thanks to Silver, Max, and Rae for their continued efforts to show how consideration and communication within customer service can be for their buyers. 10/10 will continue to support Mochipan!

i've brought from mochipan a number of times and their clothes are always top notch quality. customer service is great - i've never been ghosted and any problems i've had have always been resolved by staff who i have contacted many a time to combine and swap around orders like some sort of shipping houdini (silver is the MVP, everyone say thank you silver) my one concern is that for some products, particularly the shrugs and fleur dresses, the colour shown on the product listing is not always accurate to the product received. the strawberry picnic bikini in its listing appears reddish pink (personally speaking) whereas it is red with no pink highlights in appearance.

i followed this brand's process/development videos on social media for a long time before buying, and i really appreciated seeing how the sausage was made because it let me see how much emphasis was put during the design process into the feel and flow of the clothes, two things that are especially hard to judge through online shopping and matter a lot to me. i'm someone who does like to spend a bit of money here and there and is working on cutting back, so the business model of getting to see the development over a period of time and anticipate getting to receive a high quality item really worked for me. the customer support staff are also really personable and friendly! one of my first purchases was the PSPO peacock moth cropped jacket. i was overexcited and forgot to input my first time buyer's gift code. since it was in preproduction, i thought i could just cancel and reorder on my own, but the return portal they have linked to their site operates on the assumption of a received item, so i sent an email to mochipan support to ask about canceling so i could apply the discount. Max responded to me super quickly, and outlined a couple things they could do for me, one of which was just to go into the system themselves and refund the discount to me directly, which was super convenient! (and meant that i kept that original code for later use) having gotten more involved with the brands social media since then, and joining their patreon, it begets a lot of trust with me to see how forthright they are with their operations, from material acquisition, to shipping logistics, and how adaptive they are when a procedure negatively impacts customers. there's a lot of caring and competent people back there, i see them, and im really looking forward to what they make together

Recently for Black Friday, I ordered a large size lucky bag from Mochipan. I also sent several emails to the Mochipan team to request they exclude several items and though they did not have to, they honored my request and excluded those items from the bag. When I followed up to ensure that they read my request correctly, Silver was quick to respond and explain. I got my bag in good condition and my money's worth for the value bag. The team also provides free shipping for their Patreon members and when I let Silver know that they had not refunded the proper amount, she apologized and got the remaining amount to me. Mochipan's designs and clothing are wonderful and worth the price and their team even more so.

I don't think that my title is hyperbole. I love this brand, I've been purchasing from them for at least a year and a half at this point, and I just want to say that if you're on this site trying to determine whether or not this brand is legit--it is. It's also so much more than that but thought I should put that in the first paragraph. I will say you should understand the business model before you buy. If you see a piece that is a pre-sample pre-order or something floating around the concepts page on Instagram and you buy it expecting it to get there the following week, you're going to be disappointed. Unless something is in-stock, it's going to take a bit to get to you, and even some of the in-stock things are in China which still takes a bit to ship. Make sure to look at the timelines on your specific piece before purchasing if it's time sensitive. The brand is also small, so there is a likelihood that some projects will be delayed which kind of comes with the territory. Sometimes this is due to supply-side issues (see: Tarrifs) and sometimes this is due to the "good" kind of quality issues (they will not ship a product that they are not 100% behind, so occasionally a delay will occur based on them requiring more edits of the factory). Putting this forward--yes the brand is not the cheapest in the world. They have a couple decent sales (Black Friday lucky bags!!!), but they also have a great Patreon discount which pays for itself if you're making a decently sized purchase in that month. However, the quality on this fabric is amazing. If you are a sensory person and you are wondering about the fabrics on things like the Cardigans--it's delightful. The little details are always well-done, and I feel like I do truly get what I pay for. One thing that I will say is that support with Mochipan is one of the easier interactions I've had. I've had packages lost, delayed, basically any bad scenario you can think of. You send an email to support and they're getting back to you in 24 hours, honestly probably like 4. It's a small company, they're really only a few people, but I'll keep buying from them as long as they keep sending things out. So if you ended up getting to the end of this and are still wondering if they're legit, yes, yes they are.