mocha whipReviews of mochawhip.com

I am so 😡 mad that I supported this business!!! I am truly patient and understanding when it comes to dealing with delays from COVID however, what I cannot be understanding to is neglecting your customers. When you do so THEY LEAVE YOU! taking their page private and not responding to consumers is horrible and inconsiderate. During a time where retail is just about dying, you have people who genuinely want to support you and you can’t even have the decency to respond to us. SHAME ON YOU!!!!!

I have ordered from this company before and the first time the shipping took about 3 weeks to come in. My most recent order was on July 1st and as of today I yet to receive my order. I have emailed them and stalked their IG page. Multiple people are complaining about this company. I realize that there has been an increase in the support of black owned businesses and they could be overwhelmed. Then with the pandemic who knows what is happening. But it is a common courtesy for businesses to update their customers about orders or the status of production. They continue to accept orders from people knowing that they are not or cannot fulfill them! All I’m saying is SAVE YOUR MONEY, ORDER AT YOUR YOUR RISK! You may never get your order.

3 months later and haven’t received anything. This company will ignore you. Even if something is wrong, they need to be transparent with customers instead of setting their Instagram to private and ignoring emails. I just want my money back, so I can be done with it. I’ve filed a complaint with Better Business Bureau and I’ve disputed the charge with my bank. There’s so many other other Black owned businesses that you can support who will actually value your business with them, and treats their customers right. I’ve ordered from Pienki Blieu and her products are amazing and shipping was fast. Highly suggest here, if you’re looking for great body butters to try.

Did not want to give a star, never received order nor did the company respond to inquiries. BUYERS BEWARE THEY WILL TAKE YOUR MONEY AND RUN

They took my money n ran with. Blocked my email after asking for a update also. Wish i could report this as scam.

Horrible experience! I ordered from them in efforts to support black owned businesses and they took the money and ran!! Closed their stuff all the way down— no email updates— no website— private instagram account. I will never buy blindly again! Don’t buy— they are country ass crooks!! — they will take your money and roll— shut em down!!

I placed an order 3 months ago. Periodic updates were given saying COVID was impacting supply deliveries, that is understandable. But seeing other reviews it appears a similar story is happening. I received an email saying my order shipped 8/3 but after two weeks, nothing. No order, no tracking updates, nada. I reached out to the company to receive an email back on 8/18 from Jan saying she will update me by EOD...no such update was provided. I’ve followed up twice and not a peep. Instagram is private and now the website is completely gone. I don’t know what good it does now but if the company resurfaces, buyer beware!

It's sad because I wanted to support a black owned business. This company has stopped responding to emails and calls. Placed an order July 3rd and it's now almost September 1st. After customers started commenting questions on their most recent IG post about not getting their orders they privated their account. FB doesn't have any recent posts, and website is still taking new orders. Taking action to get my money back and report to Better Business Bureau. DO NOT ORDER FROM THIS COMPANY!