Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
Set up was as easy and timely as verbalized prior to receiving equipment. Customer Service answered questions and offered reassurance of system program and reliability.
By customer
Response from MobileHelp· Aug 30, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Representative was clear and very helpful in giving all necessary information as well as extremely patient.
By customer
Response from MobileHelp· Aug 30, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Speaking to a person I understand. Changing my service with no problem to suit my needs.
By Miriam R.
Response from MobileHelp· Aug 30, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Flawless and precise instructions
By Richard
Response from MobileHelp· Aug 29, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family
Nice and knowledgeable
By Kim
Response from MobileHelp· Aug 29, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family
After 90 days of reviewing the many providers of medical alert services we selected MobileHelp as a result of the various plans/equipment options available along with competitive pricing. We are still new and have not had an opportunity to assess the service level. However I was extremely pleased to receive a call from the service center addressing a minor concern regarding the equipment received. Thank you for the prompt and courteous follow up call.
By JED in V.
Response from MobileHelp· Aug 30, 2023
Hello, We received your review and we want to make sure we can resolve your concern as soon as possible. This is not an experience we want any of our customers to have. It looks like you have not yet spoken with our Technical Support team about this issue. A member of our Technical Support Team will be reaching out to you shortly. Thank you for being a valued part of our MobileHelp family!
The representative’s presentation was very gracious and clear. Information was very clear. Installation was simple. Equipment worked perfectly.
By Anita W.
Response from MobileHelp· Aug 29, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Good customer service, good explanations; not pushy.
By Lisa
Response from MobileHelp· Aug 29, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
