Helping people
Helping people
By Karen J.
Response from MobileHelp· Sep 3, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
Helping people
By Karen J.
Response from MobileHelp· Sep 3, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Paula was very helpful. She answered all my questions. The company keeps the process simple without trying to sell lots of extras. Plus the price was right!!
By customer
Response from MobileHelp· Sep 3, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The person was very helpful but i had to ask a lot of questions..the salesperson should spend more time explaining all the aspects of the device and pros and cons
By santo T.
Response from MobileHelp· Sep 3, 2023
Thank you for your feedback! Know that we are here for you when you need us. Never hesitate to reach out!
The service rep covered what I need to know and set me up with a system suitable for m situation.
By Patricia Hyde C.
Response from MobileHelp· Sep 2, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Very easy to work with customer service in setting up the plan. Equipment arrived and its set up and testing was self-explanatory! F do urging use my Mom pressed the help button by accident. I received a text message immediately and proceeded to start calling her. Since she wasn’t wearing her hearing aids, she did not hear my calls or the base unit trying to contact her! As prescribed EMS was dispatched to her place. The lockbox code was seamlessly passed to the paramedics so they could gain access to her place. Once inside, she was found sleeping with no problems. Even though it was a false alarm the system performed flawlessly!
By J S.
Response from MobileHelp· Sep 2, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say! We are happy to know that your mother is staying safe and this was only a false alarm.
Great customer service. Intro to product and services associated with product.
By customer
Response from MobileHelp· Sep 2, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Lisa was very helpful and answered all my questions.
By customer
Response from MobileHelp· Sep 2, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Summer was very helpful and professional.
By Mrs. P.
Response from MobileHelp· Sep 2, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.