Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
Very easy on line to order new I phone!
By Sandra R.
Response from MobileHelp· Sep 17, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
nice people
By Kathy H.
Response from MobileHelp· Sep 17, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
My Mother has used Mobile Help for several years. She has dementia and has many false alarms and all of the representatives are extremely kind. She has also had a few falls and Mobile Help is always efficient in getting help to her asap and informing me. Thank you Mobile Help!
By Beverly
Response from MobileHelp· Sep 17, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
Great response!!
By Betty E.
Response from MobileHelp· Sep 17, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
I have a wristband I use with my Mobile Help unit. The 2 "loops" which keep the band from flapping in the wind had broken. I called Mobile Help and within 5 days had a brand new band. Great response time!
By Nancy
Response from MobileHelp· Sep 17, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Have had two alerts. Mobile Help notified deputies/ EMTs. They arrived, but in each instance it was false alert. This was due to me being too close to the base unit when testing the mobile unit. Apparently, this was a mistake on my part but also Mobile Help should adjust their units software to keep this from happening.
By Arfter
Response from MobileHelp· Sep 17, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us, and we are glad to hear that these were only false alarms! Please don't hesitate to get in touch with our Technical Support team should you need any assistance with the equipment. You can reach us at 877-827-6207.
Tech support is great, any time I have a question or need help doing anything, they are so understanding and helpful and get me through what is needed. When equipment is in need of replacement, they notify me before I'm even aware of an issue and have a replacement in transport to me.
By anonymous
Response from MobileHelp· Sep 17, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Very professional and helpful.
By Patrick G.
Response from MobileHelp· Sep 17, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
