Everyone was courteous and helpful.
Everyone was courteous and helpful.
By Dorothea K.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
Everyone was courteous and helpful.
By Dorothea K.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
My mother has had several falls that we were notified of, and EMS was dispatched immediately to help her. We live about a 15-30 minute drive from her home but knowing she is being cared for brings us great relief. We no longer panic when we don’t hear from her or she doesn’t answer when we call. Making the drive to her home wondering if she is OK was very stressful. We love MobileHelp! They provide consistent and reliable service!
By Colleen G.
Response from MobileHelp· Sep 22, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
Cost expensive would like a lower price.
By Terri M.
Response from MobileHelp· Sep 24, 2023
Thank you for your review of our service! Our Customer Service team is always happy to help review your account and find ways to reduce your billing. Please do not hesitate to give us a call at 877-827-6207. We have a variety of different systems and payment plans available.
Exchange of pendent went very well. Activation and service to return existing pendent was excellent.
By Dorothy R.
Response from MobileHelp· Sep 24, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Using MobileHelp has given such a sense of security in case of medical emergencies. We have recommended this service for my sister.
By Dorothy L G.
Response from MobileHelp· Sep 24, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
Quick to respond
By Billie B.
Response from MobileHelp· Sep 24, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
I do check monthly and know that my equipment is going its job
By Pat H.
Response from MobileHelp· Sep 24, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say.
I have had to use the services several times. Every one I have had to deal with has been courteous, helpful, and kind. The response has been quick and efficient. I recommend this service.
By Linda C.
Response from MobileHelp· Sep 24, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.