Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
Excellent customer service, product and operation.
By customer
Response from MobileHelp· Sep 23, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
No matter if it's a test, or any questions I have they are quite fast. Also when I need to use my machine within 5 min they call to check on you. I can live without fear of being alone thank you again for all the things you do.
By Carolann W.
Response from MobileHelp· Sep 23, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
I accidently pushed my neck button and I was immediately contacted to see if I needed help. It was comforting to know that if I had needed help they were there for me.
By Barbara C.
Response from MobileHelp· Sep 23, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say.
I have had my system for several years now and it has given me great peace of mind. I have only needed to use it once when I fell and the base station responded quickly. I was able to tell them I needed help getting up off the floor and no injuries that I could tell. The EMT team arrived in less than 5 minutes and used the code on the key box to get in. I was soon back up on my feet in no time and the only injury was to my pride.
By BARBARA
Response from MobileHelp· Sep 23, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
I have had a couple of falls and Mobile Help was very fast asking if I needed help.I'm always recommending them.
By Laurence P.
Response from MobileHelp· Sep 23, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Fast and easy to sign up for. Glad I got it.
By customer
Response from MobileHelp· Sep 23, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
He was very helpful, even when I didn't understand something. Very patience with me.
By Jean C D.
Response from MobileHelp· Sep 23, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
haven't used it but know it works because I have accidentally set it off with very quick results!
By Beverly Hodges Hicks C.
Response from MobileHelp· Sep 22, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
