Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
Straight forward presentation of features with typical life examples of how MobileHelp offers security and sense of wellbeing.
By Karen S.
Response from MobileHelp· Sep 28, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
the person i talked to was very nice and informative
By Colleen D.
Response from MobileHelp· Sep 28, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Matthew Perry answered my call to 800# He was so kind/comforting getting all my information. I was so nervous / upset due to my situation of living alone. I did not have the medical alert coverage I needed. He was so patient &` took time to explain everything to me. Even medical advice about alert necklace since i had a Pace Maker. ( I have ADT service now & had Life Alert about 2 yrs prior) neither explained things like he did especially about my pacemaker. With Life Alert I had necklace I talked into!! I am 80 yrs young/still handle all of my affairs. THANK GOD someone with MATTHEW PERRY'S integrity answered my call. Sometimes elderly people don't get the respect we deserve🤗
By MARY R.
Response from MobileHelp· Sep 28, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Patrick explained the process very well and answered all of my questions.
By Marilyn J.
Response from MobileHelp· Sep 28, 2023
hank you for sharing your feedback! Others can benefit from what you have to say!
Edward was very helpful and polite. He gave me the best advice and price I could afford. I was able to get my alert necklace ordered today.
By DEBRA B.
Response from MobileHelp· Sep 28, 2023
hank you for sharing your feedback! Others can benefit from what you have to say!
My husband is confined to bed/recliner with Parkinson's. We try not to leave him alone, but sometimes he panics, if we are just in the next room, and he activates his call button. Your personnel are always very prompt to respond and do not give us a hard time about a false alarm. That means a lot. Thank you.
By Ronald and Anna M.
Response from MobileHelp· Sep 28, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
I had all my questions answered in a timely, courteous, and friendly manner.
By customer
Response from MobileHelp· Sep 28, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Nathan Carter, the rep I spoke with, was absolutely professional, personable, and helpful. Hats off to him!
By David T.
Response from MobileHelp· Sep 28, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
