I'm a new customer.
I'm a new customer.
By customerBonnie J.
Response from MobileHelp· Jan 13, 2024
Thank you for your review of our service! We are happy to have you as part of the MobileHelp family!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
I'm a new customer.
By customerBonnie J.
Response from MobileHelp· Jan 13, 2024
Thank you for your review of our service! We are happy to have you as part of the MobileHelp family!
Mobile Help has great customer service and support. The necessary tools I needed for safety and security arrived overnight, actually a day earlier than expected. The service team walked me through set up and has kept in touch with me to make sure all is well. Team is very patient and kind with seniors.I recommend this company!
By Karen
Response from MobileHelp· Jan 13, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
I had researched before callingMobileHelp for information and Stuart explained ALL I needed to know in a totally understandable, comprehensive way. I certainly think this will be a completely doable system for my husband (and myself for that matter). Thank you
By Don S.
Response from MobileHelp· Jan 13, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Elon was helpful, accommodating and knowledgeable. He answered all of our questions and was very polite. Please thank him again for his time and assistance. We are looking forward to getting the equipment for my mother.
By Karen S.
Response from MobileHelp· Jan 13, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
Great customer service Clear information concerning equipment options Was great to find a service willing to share your alternative devices
By Mary E J.
Response from MobileHelp· Jan 13, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
My rep was very helpful and went over everything that I asked, I called multiple times trying to figure out what was best for my mother-inlaw. Mathew was awesome.
By Rene
Response from MobileHelp· Jan 13, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
Richard explained every option very well & easy to understand. Also had an option that is affordable & returnable if we don’t want it after trying it.
By customer S.
Response from MobileHelp· Jan 13, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
The sales rep was very knowledgeable
By RSK
Response from MobileHelp· Jan 13, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.