Customer Service
Albert was very knowledgeable, accessible and personable.
By Wendy
Response from MobileHelp· Feb 28, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 358 reviews with 4 stars · Clear filters
Albert was very knowledgeable, accessible and personable.
By Wendy
Response from MobileHelp· Feb 28, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
The staff were friendly, helpful and knowledgeable. They answered any questions and were not pushy. Have used this company twice and been satisfied with the price and service. The only minor issue was, although I confirmed the shipping address, they used the billing address instead but I caught it in time to get it corrected quickly.
By customer
Response from MobileHelp· Feb 28, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Customer name was incorrect. It should be Ann TARTAUL not Parpaul
By Deb
Response from MobileHelp· Feb 28, 2024
Thank you for your review! We are thrilled to hear that you had a positive experience with us overall, and we sincerely apologize for the incorrect spelling of your name. Our records indicate that the correction has been made, and we are happy to see that you were able to connect with our Customer Service team. We take great care in ensuring all details are accurate and we appreciate you bringing this to our attention. It helps us, as we strive to provide the best experience to all of our customers. We are happy to have you as part of the MobileHelp family!
The representative was very knowledgeable and took a lot of time with me.
By JOANN R.
Response from MobileHelp· Feb 26, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Ordering was fine with this highly rated service. Just wish the fall button and the alert button were only one button
By customer
Response from MobileHelp· Feb 26, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
It’s really early y to o tell but so far it has been a good experience
By Luella B.
Response from MobileHelp· Feb 24, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Sales lady was awesome! Explained the device well and glad to have the peace of mind for my sister. Only complaint is the weight of the device. Otherwise, so far very pleased!
By Sue J.
Response from MobileHelp· Feb 23, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Fast easy activation
By customer
Response from MobileHelp· Feb 23, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.