Personable agent
Personable agent. Seemingly knowledgeable.
By Lois C.
Response from MobileHelp· Mar 13, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 358 reviews with 4 stars · Clear filters
Personable agent. Seemingly knowledgeable.
By Lois C.
Response from MobileHelp· Mar 13, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Signing up was easy! Agent was very professional and knowledgeable about your product! Just waiting for product to be delivered! I am anxious to start using my coverage!
By Karen S.
Response from MobileHelp· Mar 13, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
The customer service has been helpful but my fall button has gone off when I was sitting still.
By customer
Response from MobileHelp· Mar 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Multiple salesmen called. Most were patient and helpful, especially Mark who explained everything in detail with clarity. Creating an account on the web site was problematic and frustrating. I had to call tech support in order to to be allowed to establish an account. It would be really helpful if there was a dedicated support person for setting things up. Installation and testing of the main unit, bracelet and wall button went smoothly. Overall, I'm pleased with the choice that I made and hopefully, it will be a waste of money (no falls, etc.).
By Peter
Response from MobileHelp· Mar 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Very easy to deal with and also patient with my questions and concerns. I do wish the unit I wear daily were more attractive since I now know it is to be worn on the outside.
By JUDI R.
Response from MobileHelp· Mar 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
The whole process was tedious. I had difficulty getting any information online as theu did not want to share prices online. Once I spoke with the sales person. Everything was much better and he was very polite.
By Savell, R.
Response from MobileHelp· Mar 3, 2024
Thank you for your review of our service! Your feedback helps us improve. We are happy to have you as part of the MobileHelp family and we are here for you whenever you need us!
Very helpful
By customer
Response from MobileHelp· Mar 2, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
I haven’t used it yet. I’ll reserve my opinion when I get it and wear it’
By customer
Response from MobileHelp· Mar 2, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!