Falls
Fall detection
By customer L.
Response from MobileHelp· Oct 6, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 358 reviews with 4 stars · Clear filters
Fall detection
By customer L.
Response from MobileHelp· Oct 6, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Set it up, took a couple times to get it tested. Works fine.
By customer
Response from MobileHelp· Sep 28, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Overall good but the customer service representative failed to inform me about the $50 restocking fee and the 3 month obligation. He said if we didn't like it we could return it for free. So that's no entirely true.
By customer
Response from MobileHelp· Sep 28, 2024
We received your review and we certainly apologize for any misunderstanding at the time of your order. This is not an experience we want any of our customers to have, and your feedback helps us improve. If you ever need us, please don’t be afraid to reach out.
Finding out about Mobile Help was easy and the process of ordering went smoothly. I'm still learning why my light flashes and whether it is because I may have fallen or a battery issue. I hope Soon I will have it figured out.
By Helen Joy S.
Response from MobileHelp· Sep 28, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out. Our Technical Support team can be reached directly at 877-827-6207.
Very helpful in explaining their product. Also did not pressure me in the choices I made.
By customer
Response from MobileHelp· Sep 28, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
The instructions are a little hard to follow had to call at least three times with the eight of someone here at my house to understand how to do this. I know some people think just because you're old you don't understand stuff but when there's young people sitting with him and they don't understand it it's time to do something. Overall in general it seems to be a good system hope I don't have to use it. Thank you for your help
By Lonita I.
Response from MobileHelp· Sep 21, 2024
Thank you for your thoughtful comment! Your feedback helps us improve. Know that we are here for you when you need us. Never hesitate to reach out!
Nathan was wonderful to work with. I ordered this for my Dad. I'll give you all a 5 star when our system arrives and is up and running if everything works out. But so far so good.
By customer
Response from MobileHelp· Sep 14, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
The person who helped me set it up was helpful and friendly.
By customer
Response from MobileHelp· Sep 14, 2024
Thank you for your review of our service! Your positive words mean a lot to us!