Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 358 reviews with 4 stars · Clear filters
Very pleasant customer service. Please allow customers to ask questions without interrupting.
By Rebecca
Response from MobileHelp· Mar 29, 2024
We are happy to have you as part of the MobileHelp family! We apologize for any inconvenience, we are here for you whenever you need us!
Great job overall! Very knowledgeable staff who listened to my concerns and helped me find the right product for me! Only thing is that there is apparently an app that I can use to ping my mother's location, but nothing on that in the paperwork that came with the equipment.
By Jennifer L.
Response from MobileHelp· Mar 27, 2024
Thank you for your comments! You will receive an automated email once your order has shipped. It will allow you to set up the online portal. Our Technical Support team is also available and would be happy to help you with the setup. You can reach us at 877-827-6207. If you ever need us, please don’t be afraid to reach out.
The ordering was easy and plenty of product options. It mentioned, after ordering the product, about a referral bonus which I could have gotten if I knew about it before placing the order. It also mentioned a free month or $40 off but I did not see this option when placing the actual order. Overall it was an easy process.
By Terre
Response from MobileHelp· Mar 27, 2024
Thank you for your review of our service! We apologize for any missed opportunities with our referral program and first time discounts. Our Customer Service team is always happy to help review your account details and resolve any issue you may have experienced. You can reach us at 877-827-6207. Thank you for being a valued part of the MobileHelp family.
Thorough explanation of the product components and usage.
By customer
Response from MobileHelp· Mar 22, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
Michael was helpful and thorough.
By customer
Response from MobileHelp· Mar 22, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
The representative was respectful and informative. He also wasn't pushy at all.
By Joanne L.
Response from MobileHelp· Mar 15, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Instructions concerning drop box confusing. Had no idea what you were talking about
By customer
Response from MobileHelp· Mar 14, 2024
Thank you for your review of our service. We apologize for any confusion you experienced with the lockbox. Please do not hesitate to contact us should you need any assistance. Our Technical Support team is always happy to help and can be reached at 877-827-6207.
monitor (necklace) was out of home for over a month and no response to see if things were working ok
By customer
Response from MobileHelp· Mar 13, 2024
Thank you for your review of our service! We apologize for any trouble you experienced reaching us. Our Technical Support team can be reached at 877-827-6207 and is always happy to help. Thank you for being a valued part of the MobileHelp family!
