Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
Samuel was friendly and considerate. Explained everything in great detail. I’m very appreciative for his help.
By customerRobin S.
Response from MobileHelp· May 21, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
I spoke with Samantha about the system for my mom. She was extremely helpful, very polite and a pleasure to work with.
By Jean D.
Response from MobileHelp· May 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
It was easy to get it started. I really wanted a wrist devise I just got the necklace. So who do I talk to about it please
By Debra L.
Response from MobileHelp· May 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Everyone was polite and patient
By Marc E S.
Response from MobileHelp· May 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The Sales person was so nice and helpful. He explained everything clearly.
By Joanna V.
Response from MobileHelp· May 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Brandy in Sales spent a lot of time with me answering my concerns and questions about services and equipment. I really appreciate her! I will test devices when I receive them.
By Shelly K.
Response from MobileHelp· May 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Samantha was a huge help and put my mind at ease and made the whole process so simple. She is awesome.
By Shelly H.
Response from MobileHelp· May 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Kevin, the sales rep, did a very good job of explaining the system. The major weakness I see is that you cannot wear it to bed - it has to be charged overnight - so it one gets up in the middle of the night and forgets to grab it and falls in the bathroom or kitchen then it is of no use.
By customer
Response from MobileHelp· May 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
