Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5,045 reviews with 5 stars · Clear filters
Stewart was amazing to help get us setup and rolling to create a safe environment for my mom.
By customer
Response from MobileHelp· Sep 28, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Very helpful
By Sandra L.
Response from MobileHelp· Sep 28, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
The representative Terence was very courteous and polite. Very knowledgeable when explaining the annual package that we purchased. Informed me when to expect the delivery.
By Carol G.
Response from MobileHelp· Sep 28, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Excellent and thorough customer service. Thank u scott!@
By Pegdesign
Response from MobileHelp· Sep 28, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
AGENT Donna , is a VERY PROFESSIONAL, HONEST, EASY TO UNDERSTAND,A PLEASURE OF A PERSON, & DEFINITELY AN ASSET TO THE BUSINESS!! IF THERE WAS A 10 ⭐️SCALE SHE WOULD BE A 10!
By Tino P.
Response from MobileHelp· Sep 28, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Rick explained program and costs in a very professional manner. He answered all of my questions. All of this convinced me to trust the program. Especially liked that a lock box is made available for emergency personnel to access my home.
By Marlys
Response from MobileHelp· Sep 28, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Friendly, Patient, keep pushing.
By Ken L.
Response from MobileHelp· Sep 28, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Sales and customer service were phenomenal. Samantha, the sales representative, was friendly and patient and explained all options thoroughly so I was able to find a system that would fit my mom’s needs. I placed my order on a Saturday afternoon with ease. There was a slight error in the original order due to a computer malfunction that was corrected immediately the following Monday by customer service during normal business hours. Customer service was easy to contact and all team members were friendly and professional. I would highly recommend this company.
By Jenny S.
Response from MobileHelp· Sep 28, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
