Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 115 reviews with 3 stars · Clear filters
Your agent was very good but I had great difficulty getting to the agent
By Barbara S.
Response from MobileHelp· Sep 24, 2023
Thank you for your review! If you ever need us, please don’t be afraid to reach out at 877-827-6207. We're always happy to help.
I had excellent help when I called. I wish they would call me 1x a month instead of me having to remember to call. Because on the trial I don’t think emergency would have ever been called as everything seems needed to be , (I don’t know the word,} adjusted cuz just kept saying about being in progress over and over. Why does it get out of whack? I question it’s worth if it needs adjusting every month!
By Marilyn B.
Response from MobileHelp· Sep 24, 2023
Thank you for your review of our service! We currently do not offer monthly checkups however, we do recommend testing the equipment at least once a month. Our Technical Support team is always happy to help if you need any assistance with this. We can be reached at 877-827-6207.
Took too long for someone to answer, but once answered things went well
By Roger
Response from MobileHelp· Sep 23, 2023
Thank you for taking the time to leave us a review! We value you as part of our family. And we apologize for the longer than normal wait times you experienced when calling our Customer Service team. If you ever have any questions or concerns please don't hesitate to reach out.
I have only used it 2 times in 10 years, but makes me file better have it if need.
By BEVERELY J S.
Response from MobileHelp· Sep 23, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Please let us know if there is anything we can do to earn a higher score, and thank you for being a part of our MobileHelp family!
I seem to have to call to make sure the unit is working correctly. Often it is not. I hope it is working in an emergency.
By Vivian O.
Response from MobileHelp· Sep 24, 2023
Thank you for your review of our service! We do recommend testing the equipment at least once a month. Our Technical Support team is always happy to help if you need any assistance with the equipment. If you have any concerns, please do not hesitate to contact us. We can be reached at 877-827-6207.
My transmitter STILL fails to charge occasionally. The tech I contacted was a little snippy when I tried to explain cleaning the contacts didn't always help.
By Phillis S.
Response from MobileHelp· Sep 24, 2023
Thank you for your review. We apologize for any issues you have been experiencing with the equipment. We do recommend testing the equipment at least once a month. Our Technical Support team is always happy to help resolve any issues. If you have any concerns, please do not hesitate to contact us. We can be reached at 877-827-6207.
I kept telling the operator I was fully conscious and in the middle of the street bleeding heavily from the fall. I kept telling her to hurry sending help but she was determined to go through her required steps and finally people stopped to help me and THEN the operator decided to send the help. I was already back in my house before two ambulances arrived! I would think there should be some kind of measure in place to place that call a lot sooner than what happened to me! I am considering going to another company. This is the first time I've really needed the help and I was not pleased with your service!
By Rosemarie V.
Response from MobileHelp· Sep 24, 2023
We received your review, and we are sorry to hear about this incident. We apologize for any issues you experienced with the equipment, but we are glad to know that you were still able to receive the help you needed. We would like to have our Technical Support team give you a call to further review the incident with you. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207. We look forward to speaking with you soon.
To be honest, I haven't had the need to use it all this time. I'm thankful that if I should need help, I have the ability to get immediate help.
By Virginia G.
Response from MobileHelp· Sep 23, 2023
Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. We are happy to know that you have been staying safe and have not had to use the system. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
