MMarine Online IncReviews of mmarineonline.com

Response from MMarine Online Inc· Jan 3, 2023

Hello Mike, we greatly appreciate you taking the time to provide us with your feedback and are pleased to hear that you value our communication and correspondence efforts. We hope you'll give us another shot at improving your overall MMarine experience, we look forward to your next visit with us!

Response from MMarine Online Inc· Oct 6, 2022

Hello Beck, although your review reflects your experience with a different company; we'd be more than happy to assist you with any parts, supplies or accessories you might need for your new boat!

Response from MMarine Online Inc· Apr 19, 2022

Thank you for taking the time to provide us with your feedback Frithjof. We greatly appreciate your business and look forward to being of further assistance to you again in the future!

Response from MMarine Online Inc· Mar 11, 2022

Hello Rich, We take full pride in ensuring complete and total customer satisfaction and your feedback is important to us. At the time of your initial purchase on 2/12/22 an MMarine representative informed you telephonically of the ETA supplied by the manufacturer, which at the time of purchase was 25th of February 2022. On the 22nd of February, we received an update from the manufacturer notifying us of a further schedule setback due to supply chain and shipping delays. On that same day, an MMarine representative by the name of Mark Wright, reached out to you via email to inform you of the recent update we received from the manufacturer; your response to Mark’s email indicated a request to cancel due to the further delay. As mentioned in previous email correspondence, MMarine Online issued a refund of your full payment of $3299.99 on February 23, 2022 at 5:05pm as a result of your cancellation request. Additionally, we've supplied you with numerous screenshots via email of our communication with PayPal and unfortunately, the finalization of the refund was not in our hands nor was it in our control. However, we continued to closely assist you in obtaining your refund from PayPal to reach a positive resolution. On the 10th of March we were able to confirm that the full refund was awarded back to your form of payment via PayPal. We hope that after carefully reviewing the information provided, you will take account of our ongoing support and assistance in helping you to solve the issue with PayPal and perhaps reconsider your initial review of our customer service and transparency.

Response from MMarine Online Inc· Feb 3, 2022

Hello Dylan, thank you for taking the time to provide us with your feedback. We greatly appreciate your business and look forward to being of further assistance to you again in the future!

Response from MMarine Online Inc· Dec 20, 2021

Hello Darryl, we appreciate you taking the time to provide us with your feedback and are pleased to hear that you value our efforts towards ensuring your satisfaction. Unfortunately, we have no control over which shipping carriers are available to us at the time of arranging shipments- availability is based solely upon location. Although the shipping carrier may not have top rated reviews, we're pleased with their assistance in accommodating your last minute update in contact details and most importantly delivering your Isotherm refrigeration unit free of damage! Thank you for choosing MMarine Online Darryl, we're here for you anytime.

Response from MMarine Online Inc· Sep 7, 2021

Thank you for your positive feedback of your experience with us here at MMarine Online. Although our free shipping option was selected at checkout, delivery in just 3 days from our location to your hands is unparalleled! We're more than happy to assist you in the future with upgrading and/or expediting your order, please feel free to reach out anytime as we're available 24/7 to assist!

Response from MMarine Online Inc· Aug 23, 2021

Hello Mark, thank you for taking the time to provide us with your feedback. We greatly appreciate your business and look forward to being of further assistance to you again in the future!