Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
111 reviews
mitzi.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Well-designed, well-made, well-priced lighting has been, well, non-existent … Until now! We believe lighting should be beautiful and made from premium materials, but who says that has to cost you a fortune? Mitzi was founded in New York’s Hudson Valley with a goal to thoughtfully craft high-design lighting and make it highly attainable.
mitzi.com (mitzi.com) has 111 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 28 reviews with 1 star · Clear filters
Wrong? Four weeks to ship? No response to repeated emails? And YOU DON'T KNOW what's wrong? Oh my God, you pathetic, heedless, incompetent losers. Please just kill yourselves, and make this a better world!
By Mike B.
Horrible website - I tried at least twenty times to place an order and finally it went through. Although it actually went through twice but I only received one order confirmation. I’ve reached out to support to return extra items and have not heard back. Please get back to me.
By Lynn
I love your product BUT not being able to call or message you with questions as I was able to before has stopped me buying anything else. Extremely frustrating to only be able to leave an email, which by the way was NEVER RESPONDED TO
By Jo
Response from mitzi.com· Apr 7, 2023
Dear Jo, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon. Love & light, The Mitzi Team
Horrible experience with a light fixture from this company. Paid $400+ for this fixture and 3 years later it has tarnished beyond recognition in my bedroom. Mind you, I live in NYC far away from any bodies of water or anything else that could cause this. I would never buy from them again. They also offered me no solution to the issue after I reached out via email 4 times in an effort to get help! Horrible customer care, Horrible product. And the site I got the item from wont do anything about it since its been 3 years of ownership. But most importantly the company itself wont do anything about it. If your not going to offer a replacement, at the very least or a coupon so I could get a replacement if I choose to on my own, don't suggest that I buy a metal cleaner and call it a day! Very unprofessional.
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