Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
24 reviews
MitruaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get your medical second opinion today—results in 24 hours. By a team of US Board-Certified medical practitioners.
Mitrua (mitrua.com) has 24 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 23 reviews with 5 stars · Clear filters
I’m very happy with the overall experience. I received a thorough report within 24hours which highlighted a few things that were missed in my diagnostic reports . I highly recommend their services if you’re in doubt or simply want a second opinion.
By MV P.
Reports came right on time, they included additional information and recommendations. I was able to ask questions directly to a doctor and he answered right away every time. Great overall experience!
By Alexander Y.
It is really worth it. I had some questions in my mind after my biopsy result, wanted to make sure nothing is missed. They sent the report next day, which was great. Special thanks to Helen for her kindness and patience!
By Luis T.
This is an excellent service. It is very easy to submit your case and images, and I received the report in less than 24 hours even though it was a saturday. It was very informative and detailed. I also sent Silvia a chat message when I was signing up and she answered me right away despite it being after hours. Customer service here is top notch.
By Shilpa K.
The website was a bit complicated for me, but I figured it out and submitted my images. I have received my report, and it was quite useful that what I wasnt expecting. They answered all the questions that I wrote and explained everything. Also ,I could reach them anytime. thank you.
By Matt K.
Have been using Mitrua for my whole family for two years and more satisfied each time. Special thanks to Rian and Charlotte for being extremely helpful. Recommend the service.
By Rita H.
Response from Mitrua· Aug 29, 2024
Thank you for your continued trust in Mitrua over the past two years! We are thrilled to hear that our service continues to meet your expectations. Rian and Charlotte will be especially pleased to know their efforts made a difference in your experience. Your recommendation means the world to us, and we look forward to serving you and your family for many more years to come. Warm regards, The Mitrua Team
I received a wonderfully detailed report. It included details that the original radiologist missed and I got the report much faster than previously. I also got to email directly with the doctors reading my report and provide a full history. The report not only noted abnormalities in medical terms, but also explained them in terms that I could understand and possible symptoms. I also love the business model. An AI review of the images plus two human reviews, being able to communicate with the radiologist, and being able to request a second opinion without having to bother your primary care physician for a second referral. I was a bit hesitant when I first saw the website, I wasn't sure if it was a real service, but it is and I'm very glad I used the services for a second opinion on my MRI scans. The original report I received was short, seemed rushed, missed details and did not relate findings back to symptoms. This second opinion report included details and images, related the details to symptoms, and demonstrated a greater level of care and attention. I'm hoping that I don't need anymore medical imaging, but if I do, I would definitely use this service for a second opinion again.
By Laura G.
Response from Mitrua· Aug 29, 2024
Thank you so much for sharing your experience! We’re delighted to hear that our detailed report and the ability to communicate directly with our radiologists provided the clarity and attention to detail that you were seeking. Our goal is to ensure that our clients not only receive accurate reports but also fully understand the implications of their findings. We’re glad that our unique combination of AI analysis and thorough human reviews met your expectations. It’s wonderful to know that despite initial hesitations, you found value in our service. Should you ever need us again, we’ll be here to support you. Best regards, The Mitrua Team
Top-notch and thorough service. Highly impressed with Dr. Derek Mason and the time that he has spent on my case.
By VB
Response from Mitrua· Aug 29, 2024
Thank you for your kind words! We’re thrilled to hear that you had a top-notch experience with our service. Dr. Derek Mason will be pleased to know that his dedication and thoroughness made a positive impact on your case. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to continuing to provide you with exceptional care. Best regards, The Mitrua Team
