Mitchell & Ness Nostalgia Co.Reviews of mitchellandness.com

Horrible company. They take your money,say its in stock,then take 3 weeks to 4 weeks to ship. You can get something from china faster. This is why America fails in this department. Lazy. Nobody wants to work,nobody cares. Mitchell & Ness company Moto. Do Not Buy From them. Worst I've ever seen.

They sent me a shirts and when i order a hoodie. It been three week they response to my email that all still nothing it going on the a whole month. They suck

What an absolute RIDICULOUS WAY TO RUN A COMPANY. I’m guessing this is a smaller operation than they pretend to be. First, you have to pay for shipping, then they ship everything in one Order out separately, then you have to REQUEST a Return and WAIT FOREVER for a RETURN APPROVAL; and then YOU HAVE TO PAY FOR TO SHIP A RETURN. So In total I paid over $30.00 to have items shipped and a portion returned. AND I had to contact them so that I could ship everything in one box to avoid shipping for each item that they shipped in drips and drabs. LOUSY COMPANY CULTURE - I’M STICKING WITH FANATICS, NBA, MSG STORE, ROOTS FIGHT & OTHER ‘REPUTABLE’ COMPANIES BUT NEVER MITCHELL & NESS. SPORTS NOSTALGIA & YOUNG FOLKS, TAKE YOUR BUSINESS ELSEWHERE! NEVER AGAIN‼️

My nightmare continued from my June 18 review of Fanatics and its Mitchell & Ness brand. On June 23, I was finally able to connect with the Mitchell & Ness verification department, and my order was reinstated. The verification representative, Harvey, acknowledged all of the frustration I had experienced and promised that, because of the inconvenience, the $10 shipping charge would be refunded once the order shipped and my American Express card was charged. His exact instructions were: "Just call customer service and have them look at the order notes. I documented everything." On June 25, after my order arrived and my American Express card had been charged, I called Fanatics customer service. After once again going through the AI screening process, I explained my previous conversation with Harvey. As you might expect, the customer service representative told me there were no notes authorizing a refund. Instead of honoring the commitment I had been given, the representative offered me a 30% discount coupon on a future purchase. I declined because I wasn't asking for a favor—I was asking Fanatics to honor the promise its own verification department had made. When I requested to speak with a manager, I was told that wasn't possible. Instead, I would have to email the Mitchell & Ness department and wait for someone to contact me. What should have been a simple purchase for my grandson turned into multiple phone calls, repeated explanations, contradictory information between departments, and another broken promise. Based on my experience, Fanatics and Mitchell & Ness have some serious customer service issues to address.

Shopping with Mitchell & Ness is like shopping with a business on their first day of operations. If the wind blows in the wrong direction, their shipping and logistics fall into a delay tailspin. Their customer service is virtually non-existent. It is email only. It takes forever to get a response. Their responses are written in the tone of a scold. (It is as if a Mitchell & Ness executive set a goal to be rude to customers as a "feature" of the experience.) Absolutely do not recommend -- especially at their price points.

Underscoring the many experiences documenting that customer service is worse than non-existent. M and N is engaging in a number of deceptive and fraudulent practices. 1) Customer service: promising to circle back and never following-up. 2) Engaging in a bait-and-switch campaign for customers to sign up and receive updates and messages, while providing their personal contact information and data. In exchange, customers are to receive a 15% discount. I wass a victim of this bait and switch tactic on my order. The discount was not applied at checkout-- and I tried to re-order as wel as contact the company. 3) False order status information. My items were in stock, supposedly being immediately processed away and receiving free 2+-business-day delivery. After my credit card was processed, I was informed that my order supposedly was "on its way". Subsequently, I was informed that the order is actually "scheduled" to be delivered more than 2 weeks after being placed. Again--bait and switch. I have written repeatedly and answered their surveys. Along with other similarly situated customers--A refund of the price and the cost of our time is owed.

Absolutely useless customer service. Premium shipping options are not honored and they if something is out of stock, they will still let you check out with it.

As for quality, the items seems fine as for customer service, this company would get negative stars if I could give them that. My son received 2 of the same shirts as birthday presents. Just wanted to return one. He reached out via the return form, I reached out via email twice and called the (useless) 1-866-879-6485 number that I was given by FANATICS which must sell their stuff or be a parent company? Anyway…no response and it’s been over a week. The “30day” return date is fast approaching and I have a feeling we will not hear anything until the date has come and gone. I would not buy from this company unless you are 100% sure you want to keep it. Returns are next to impossible.