Absolutely terrible service
Absolutely terrible service , ordered over 2weeks ago for Mother’s Day which is now been and gone
By Nicholas R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
43 reviews
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Miniscrapbook is listed under Home Goods Stores.
Miniscrapbook (miniscrapbook.co) has 43 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 11 reviews with 1 star · Clear filters
Absolutely terrible service , ordered over 2weeks ago for Mother’s Day which is now been and gone
By Nicholas R.
Awful! The quality of the photos are so bad nothing like advertised online, they are tiny dull and transparent. Delivery took 2 weeks as it was shipped from another country which is not made clear, I thought I was ordering from the UK. It arrived in a plastic bag, again not as advertised! Over priced rubbish, very disappointed. Not even worth £5 never mind £20! Please don’t be fooled by this company and do not order from them.
By Katrina S.
Pictures hella small barley can see them pull roll out it wouldn’t retract back in
By Terrell D.
Response from Miniscrapbook· Jan 29, 2026
We’re sorry to hear that your experience didn’t meet expectations. Customer satisfaction is always our priority, and we did try to reach out via the email linked to your order so we could assist, but unfortunately didn’t receive a reply. We’re always happy to help resolve any issue, whether that means guidance, a replacement, or a refund. We also provide a simple video tutorial to help with using the product correctly, which often resolves the issue right away. Please feel free to contact us at [email protected] — we’d truly like the opportunity to make this right. Miniscrapbook Support Team