Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
12 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tosi is the primary creator of Milk Bar's products.
Milk Bar (milkbarstore.com) has 12 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 10 reviews with 1 star · Clear filters
Ordered a birthday cake on Tuesday to be delivered on Saturday. It was shipped Wednesday. As of Monday morning, the cake has still not arrived. No word from MilkBar. As these are perishable items, it is now worthless. I would not recommend.
By Tom L.
They emphasized the $160 build a cake experience being for TWO ppl but failed to clarify and/or also emphasize that those TWO ppl will build ONE 6 inch cake. In others words, you literally pay $160 to box your own cake, which is approximately a 25-30min experience. I paid for this experience for my friend 26th birthday and my friend said the class started 11:40am and her cake was in the fridge by 12:07pm. A complete waste of money ! Although my friend got the full 30min experience, I personally missed the experience due to a train delay. I called 20min before our scheduled time ( 11:30am) to request our time be pushed back to 12pm since the train announced the delay and was told there’s nothing that could be done outside of the 15min grace period that I knew I wasn’t going to be able to make due to the delay. When I arrived, I was then informed that if I waited until 11:45am they would’ve been able to cancel the reservation and then reschedule -_-, so because I called early informing them of the delay they thought it would be better to tell me to simply make the grace period which I already informed them I couldn’t. Ultimately, I missed out on the 30min experience bc despite me asking to reschedule the reservation the representative thought I still and time to make the one I was already reserved for and lost out. I absolutely wouldn’t recommend this experience, it’s overpriced, the company have insensitive policy (everyone knows how inconsistent NYC trains can be, I left on time but arrived late due to the delay. While the delay isn’t the company fault, for $160 you would think they’ll be willing to accommodate ppl in situations like this). So I lost out on the experience but my friend still joined during our revered time as instructed by the representative and she has the cake. The cake not the experience is worth $160.
By Aliyah
