Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
328 reviews
Mile AutoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Very efficient
By Christine P.
Response from Mile Auto· Jun 9, 2026
Hi Christine - thanks for your review on Trustpilot. We are pleased that you found our team and systems to be very efficient. We appreciate you. -Mile Auto Customer Success
Ian, was very helpful as well as being courteous towards myself in regards to the situation that occurred with the insured person. He asked the necessary questions to get the information the best he could. I Appreciate Your Assistance.
By Leonard Antonio R.
Response from Mile Auto· May 28, 2026
HI Leonard - thanks for your review on Trustpilot. We are so glad that Ian was able help you with your situation, and to do his job with kindness. Thanks for letting us know, and for being part of the Mile Auto family. -Mile Auto Customer Success
Ian is Very nice an helpful explaining the claim process
By Ashley T.
Response from Mile Auto· May 28, 2026
Hello Ashley - we appreciate your review on Trustpilot. Ian is an amazing member of our claims team, and we are pleased he was able to be helpful in explaining what can sometimes be a confusing claims process. Thanks for being a member of the Mile Auto family! -Mile Auto Customer Success
He is very nice and patient
By Iris N.
Response from Mile Auto· May 20, 2026
Helli Iris - thanks for your review on Trustpilot. We agree that our team members are nice - and hopefully patient. We appreciate you being a valued part of the Mile Auto family. -Mile Auto Customer Success
I tried calling an assigned adjuster multiple times and left voicemails with no confirmation or call back. I decided to get to customer service to see if I could get any assistance on a claim and Ian was very happy and willing to help and assist. We tried getting in contact with the assigned adjuster since Ian said they should be available but turns out that they just did not want to talk to me. Ian was very helpful on confirming my questions and concerns, adding additional information and also gave me a manager contact information. Ian went above and beyond today with assisting me and my client's claim and I appreciate that a lot. Some adjusters can learn a thing or two from him.
By Trung
Response from Mile Auto· May 6, 2026
Hi Trung - thanks for your Trustpilot review. Ian is an A+ member of our claims team, and we are so glad he was able to jump in and help. We are checking on the challenge you mentioned regarding your assigned adjuster, and will rectify that immediately. We appreciate having you a part of the Mile Auto family. -Mile Auto Customer Success
Ian was helpful and knowledgeable in helping file my claim.
By Redfox M.
Response from Mile Auto· May 6, 2026
Hi Matthew - thanks for your review on Trustpilot. We are pleased that Ian was able to assist you with filing your claim. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success
Great experience. Great rates. Ongoing positive experience with Mile auto. They helped me when I bought my traded in my car and needed to change my insurance coverage to my new vehicle and ran into some questions. Customer service was responsive through email and got back to me within the day.
By Michele S.
Response from Mile Auto· May 6, 2026
Hi Michele - thanks for your kind review on Trustpilot. Our Customer Care team members are indeed top-notch, and we are pleased they helped provide a positive experience for you. That's why they are here. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
Mileauto answered all my questions. The great people who work for Mileauto are kind, well informed and always ready to help. I really like their prices and believe other insurance companies should follow them. I have not needed them for anything serious but I'm sure I'll get the same attention at that time as I do now. I thank you for all you do. I promise if you choose Mileauto, you'll keep a lot of money in your pocket and still have quality auto insurance.
By Mark F.
Response from Mile Auto· Apr 30, 2026
Hi Mark - thanks for your review on Trustpilot, and your kind comments about our team and our pay-per-mile auto insurance. We are pleased to be saving low mileage drivers money on their car insurance. We think it's only fair that customers just pay for what they use - unlike traditional auto insurance companies. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
