Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
328 reviews
Mile AutoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Friendly professional people. Everyone I spoke with had a great personality. Very happy to use your company’s products.
By Dawrl S.
Response from Mile Auto· Nov 6, 2025
Thank you, Dawrl! We’re so glad to hear you had a great experience with our team. Providing friendly, professional service is something we take pride in, and your kind words mean a lot!. We appreciate you being part of the Mile Auto family! - Mile Auto Customer Success
Rosario was very helpful with helping me determine how to move forward with my monthly policy. He gave clear concise options and made the process super easy. Thanks for your help!
By Jalina E.
Response from Mile Auto· Nov 4, 2025
Hi Jalina, Thank you so much for taking the time to share your experience! We’re so glad to hear that Rosario was able to provide clear options and make the process easy for you. We appreciate your kind words and your trust in Mile Auto. - Mile Auto Customer Success
I want to take a moment to thank the Mile Auto Customer Care Team for their outstanding service! They truly went above and beyond to help me. Ilse was incredibly attentive, informative, and understanding of my situation. Mile Auto showed great kindness by granting me a one-time courtesy reinstatement, which allowed me to get back on track with my auto policy. Their compassion and flexibility really made a difference. Mile Auto is a fantastic insurance company, and I highly recommend them! Their entire Customer Care Team genuinely supports you and works with you when life happens. Thank you, Mile Auto! —Jocelyn Sierra
By Jocelyn S.
Response from Mile Auto· Oct 24, 2025
Thank you, Jocelyn! We’re so grateful for your kind words and thrilled to hear that Ilse and our Customer Care Team were able to support you when you needed it most. Your feedback means a lot to us. We’re always here to help whenever life happens. - Mile Auto Customer Success
Kimberly did an excellent job getting me quoted for insurance. She was Very professional and talked me through the whole process. I would highly recommend her!
By A B.
Response from Mile Auto· Oct 24, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that Kimberly took great care of you and made the process easy to understand. We’ll be sure to pass along your kind words to her. We truly appreciate you choosing Mile Auto! - Mile Auto Customer Success
Jose was extremely patient, knowledgeable and helpful. Giving my Dad and I exceptional customer service and support!
By T M.
Response from Mile Auto· Oct 22, 2025
Hi T.M., Thank you for sharing your kind words! We’re so glad to hear that Jose provided you and your Dad with exceptional support and service. We’ll be sure to pass along your appreciation to him. - Mile Auto Customer Success
The customer service representative was very helpful. Very knowledgeable on how to help me greatly appreciate the good customer service.!
By Denise M.
Response from Mile Auto· Oct 20, 2025
Hi Denise, We’re so happy to hear that you had a great experience with our team! Providing knowledgeable and caring support is something we take pride in, and your kind words mean a lot. – Mile Auto Customer Success
Excellent experience.Kimberly was fantastic, made the whole process.Super simple thank you very much
By Doug M.
Response from Mile Auto· Oct 17, 2025
Thank you so much, Doug! We're thrilled to hear you had an excellent experience and that Kimberly made everything simple and seamless. We truly appreciate you taking the time to share your feedback! - Mile Auto Customer Success
I had a small banking error and my payment will be due before the end of the month. I will not have my card until at least the third or fourth of next month I spoke with.ilse and she was extremely helpful. Listen to my issue had me on hold for maybe a minute came back had an answer that worked for both of us and I am extremely happy. I’ve been with them over a year. I’ve had a couple talks with several people there always polite, always professional great place to be
By Frank B.
Response from Mile Auto· Sep 29, 2025
Hi Frank, Thank you so much for taking the time to share your experience with us. We’re grateful to have had you with Mile Auto for over a year, and it means a lot to hear that our team has been consistently helpful and professional along the way. We’ll be sure to pass your kind words along to Ilse. She’ll be delighted to know she was able to make things easier for you. We’re honored to have your trust and look forward to continuing to take good care of you. With gratitude, Mile Auto Customer Success
