mightydrinks.comReviews of mightydrinks.com

Still no order, replacement sent was told it would be by DPD overnight so I would receive today, turns out they’ve done the same delivery method as the other 2 times!! This company fobs its customers off, does don’t deliver goods & ignore customer emails. ABSOLUTE JOKE. THEY SHOULD NOT BE ALLOWED TO TRADE.

I really wanted to support this company, but sadly have to award it one star for its appalling and chaotic order processing. I took out a subscription - 12 cartons every 2 months. After few months, I got in touch to cancel my order as I wasn’t getting through the cartons, and their customer support suggested I skip an order. However, the order wasn’t skipped. As soon as I got a ‘We’re preparing your order’ email, got in touch to ask them not to. They said they would cancel the order, but the money had already been debited. I asked them to credit me, as by now I wanted just to cancel. Then another email to announce that the order was on its way. I emailed customer support again and they suggested I get in touch with the courier direct to organise the return! I then made a complaint, was passed on to who I think was a manager and told that they would be ‘looking into’ the matter and getting back to me. All I want is for them to take their milk, give me my money back and cancel future orders. This doesn’t warrant an investigation! It has now been a week without hearing the manager. As I say, it’s chaotic and I’d really advise against making a subscription.

I recently encountered significant issues with Mighty Drinks. After discovering that my account details and subscription had been lost, I contacted customer service and provided proof of previous orders, hoping for a quick resolution. Unfortunately, they couldn’t locate my account or suggest any way to continue my subscription. In one of their responses, I was surprised to find that they had mistakenly included the personal information of multiple other customers, such as names, phone numbers, and email addresses. I reported this data breach immediately, but despite following up and even reaching out directly to the CEO, I’ve yet to receive any acknowledgment or response. This experience raises serious concerns about data security and customer service at Mighty Drinks. I hope they address these issues to prevent similar situations in the future.

Used to buy 4 a week from Tesco and Morrison, until for 3 weeks couldn’t get any. So ordered direct as it’s what my young children drink. Was two days later then promised and it gave my children diarrhea. Since stopped using it they aren’t ill. Got in contact with them to organize a refund and return. Not interested in helping or refunding. Won’t be using again

Would not recommend you wasting your money buying Mighty Slice caramelised biscuit cheese cake is tasteless goo that actually falls apart from box to plate. What ever this supermarket thought that was putting into their chilled cabinet for customers to buy is beyond belief and wont be on sell for long. Big mistake.

So having read below it seems my experience is not unique. I bought Mighty oat Barista Milk, it was long life so sat in cupboard a while but I ‘attempted’ to use it before sell my date. It curdled the coffee, then wouldn’t froth in the milk frother. I emailed a complaint to get bad customer service. I had to keep chasing for feedback and it took a whole month for them to confirm it was part of a dud batch in January where oats were too fresh. No offer to compensate for my lost and a rude reply saying you could have got a refund from supermarket! Clearly I couldn’t as it was bought months ago and they took a month to tell me why it ruined our days coffee! They really need to do better. I’ll never buy any of their milk alternatives again!

Very poor and unhelpful customer service. Signed up for regular delivery, no updates, only to receive an email 7 days later to advise my return had been received. I hadn't received the goods to return them! No help given as to why and refund details didn't match what I had paid. Asked for clarification on the amount being refunded and received a rude reply asking me to review previous message for their response. If the previous message had been clear, I wouldn't have needed to send another message. It would have taken their customer service the same amount of time to actually confirm the details of the refund as it did to send the sarky response I received. They may have kept me as a customer if they had. Instead I immediately cancelled my subscription. Very poor communication.

Had an issue with the Oat version it wouldn’t froth up at all. On three separate occasions I have contacted the customer support team regarding this and I have not had a reply or been contacted at all regarding my issue. I have sent in all of the info that they request in such cases but it seems that they have made the sale and are quite contented at that. From such a forward looking company I expected better.