Midnight VelvetReviews of midnightvelvet.com

BUYER BEWARE, THIS COMPANY IS A SCAM AND WE'LL DO ANYTHING TO RUIN YOUR CREDIT! I made one purchase on their credit and up on receiving the item, immediately returned it within a week, due to poor quality. Since that time, I have continued to be charged for products in services. I have not ordered or asked for. The company refuses to zero out my account as any respectful company would and expect me to pay now a $100 For fees. Spare your pocketbook and your credit by not ordering from this company. They will rob you blind!

Not understanding WHY IT TAKES SO LONG TO GET YOUR REFUND FROM MIDNIGHT VELVET! YOU TALKING 30 DAYS...WHY??? YOU CAN ORDER FROM ANOTHER COUNTRY AND GET YOUR MONEY REFUNDED QUICKER! I WILL NOT BE ORDERING ANYTHING FROM THEM EVER AGAIN. REMOVE ME FROM YOUR MAILING LIST!!!

All you people had to do was to send me a new pair of slippers to replace these pieces of junk. But no, it was only very slightly over your short return window and you refused. So I'm still wearing these as I haven't had the time to shop for something from a better company and the inside white liner is halfway out the back of the burgundy slippers and I can't push it in or pull it out. It looks ridiculous. I'm going to have to cut it off which defeats the purpose of having what I thought would be comfy slippers for after my shower. The amount of money you're going to lose from a negative review compared to 20 lousy dollars (or actually less, due to your wholesale cost on these cheap items) to replace and ship a new pair to me boggles my mind. I've been in retail management and I know for negligible amounts of money you make the customer happy. Apparently other customers are unhappy as well as evidenced by your lousy rating. It cost 10 times as much money to gain a new customer as to retain an old one so you'll be going out of business.

DO NOT PURCHASE FROM THIS COMPANY!!! They are scam artist!!!!!!!!

Don't buy anything from this company. They will not refund you your money. It's a scam

I ordered a dress from Midnight Velvet. This was the worst mistake of my life. Buyer Beware!!! I only wish I had read the reviews first. I sent the dress back unopened. The dress was $99 after taxes, tariffs and shipping and handling the total came to $131 and some cents. I was told that a separate tax of $7.44 was owed. I received a refund check of $93.25. The company kept $30.72 of MY money. I'm trying to get someone at this company to make that make sense. Every call has been a lot of excuses and lies. All I asked was for Midnight Velvet to refund the same amount of the check that I wrote! If they do not I will be out of $50.72, because I spent $20.00 to send the dress back to the company. I cannot believe a company can legally steal from the consumer🤔😡 update: I received a prepaid card in the amount of $21.98. I'm still short of some money. I'm so exhausted dealing with Midnight Velvet! The bottom line I've pretty much paid my way out of dealing with them. Note to self: NEVER order from Midnight Velvet again!

Horrible horrible customer service. I called to order a dress and was told it was $116 with shipping surcharge and taxes. I didn’t order it so I called back about 10 minutes later to go ahead and order the dress and the agent told me it was going to be $132 I asked her how did the price change so fast. By now I have been on the phone over an hour with both calls. So I ask to speak to a supervisor. I was told I have to make the purchase first so I ordered the dress and asked for a supervisor she had a very nasty disposition. Interrupting me while I was talking, with a very nonprofessional tone. After we talked I asked her if I could speak to her supervisor or boss. She told me she didn’t have a boss(everyone has a boss) I told her that I would really like to talk to her boss but she relentlessly denied having a manager. We went back and forth for about another 30 minutes. This employee gives this company a very bad name. All I am asking is for someone who is over the supervisors at Midnight Velvet to contact me. This was the worst customer service I ever experienced

My Mom gave me their catalog and had circled various things she liked. I called to order after waiting 10 minutes and got hung up on. I tried again and they told me I needed my Mom's permission to order from her magazine. I explained that this was a gift and I would be paying w my credit card. She said I would have to open an account first. I asked to be transferred to customer service and went round and round w Stephanie to no avail. I finally tried ordering online and saw that a $20 tariff was added and to add insult to injury, the blazer I was trying to order was no longer available. This is truly one of the worst customer service encounters I have had.