Mia MelonReviews of miamelon.com

I ordered a coat size S and would like to exchange for a M, sent 5 emails to Tanya and never had an answer!! I bought 4 coats already with them and cannot believe that my emails have been ignored. Will never buy again with this company.

Don't buy don't buy don't buy!! I think this company got bought out by a foreign company in 2020. Their products are absolutely terrible. Their sizing is wrong, the coats aren't waterproof, they're no longer double zip and I received one missing snaps. I've only had it for 2 months and it's already torn at the seams. The only reason I kept it is because I could never get in touch with their customer service for a return or refund. I had to go through my bank to ask for a refund on an order that I never received. Do not buy from this company! There's a reason they pulled their reviews on every social media platform including their website! They're a total fraud now.

Horrible customer service. No response for days to initiate a return, and I’m still waiting. Sizing runs extremely small. Size at least one and maybe 2 sizes up. Very disappointing because I like the product. Note in response to Mia Melon reply below: my emails to tanya@miamelon… are from my full name, not just my initials, to protect my privacy.

I have been trying to contact customer service since November to return. I read on here about server issues but I’ll have to do a chargeback if I don’t hear from someone soon.

I have yet to receive any kind of response to my emails (I have now sent 7). I placed my order on Nov.18, 2023 and my credit card was billed that same day. It is now seven weeks later and I have not received any shipping notification nor any replies to my emails. The coat I ordered was meant to be a Christmas gift. Who would have thought that FIVE weeks wouldn't be enough time for the order to arrive in time for Christmas?? It is now week 7 and I am still waiting for any kind of response from this "company."

I ordered a jacket a few years ago. Worked out. Love the jacket. I ordered one this year for my daughter. The fit is too large. I have sent 4 emails to try to return. Must go through Tanya. No other way to return. But Tanya is not responding. Is this a scam? My period is about to run out. Are returns really allowed?!

So incredibly disappointing. I honestly don't know how this company is still in business with their apparent disrespect and disregard for their customers. Being new to the PNW, I desperately needed raingear, and locals recommended Mia Melon. So, I ordered a rain jacket and a tote on November 7th. Since I ordered during a sale, I expected slightly slower shipping. I didn't expect to receive absolutely zero notification about the status of my order for over two weeks. All I received were a bunch of duplicate order confirmation emails with different order numbers on them. So, I emailed Tanya. She responded that it was stuck in pending and she would send it to process again. No response to emails in week 3 or 4. I finally located a number and texted her, in addition to an email in week 4, and let her know that if my order wasn't shipped or refunded immediately, I'd process a chargeback. She responded that she was checking the warehouse... and that was it. No answer. No activity. No nothing. So, I processed a chargeback. The next day, I received a notification that my order had shipped. Today, I received the order and found that they sent the wrong size. Now, I get to play email tag with Tanya again for what will likely be another 5 weeks. This was just so incredibly disappointing. I was so excited about my order, but now it's back to the drawing board on cute but functional raingear.

I have emailed customer service three times now to start a return of the coat I ordered, which is lovely but doesn’t fit me. I have received no response whatsoever. Pretty disappointing for a company I really wanted to like.