meubon.comReviews of meubon.com

I bought an oxygen concentrator from Meubon on 6/23/24. It had a one year warranty. 9/16/24 it died, they said they would ship me a new one. After many phone calls and emails, they never shipped it. I am out $970 and my mom doesn't have a working oxygen concentrator. Update, on 12/16/24 I received the replacement concentrator, unfortunately the new concentrator uses a different battery. I contacted Meubon who said they would send me the right batteries for the new concentrator. As of 3/11/25 I have not received the new batteries, so I still don't have a concentrator that functions.

Horrific customer service. If there was a way to give it no stars I would. I was yelled at by customer service for calling to find out where my order was. This was over a month ago and still haven’t received anything. By the looks of it, it will be garbage anyway once it gets here. My husband and I had to pivot and found an amazing company, Purity but costs more. So disappointed in wasting $550. DO NOT ORDER DROM MUEBON.

I was told 3 different ship dates and when I contacted customer service via Chat they called me and the guy was very rude and constantly interrupted me and was hateful and hung up on me. I ended up having to cancel my order and get a refund. I would not recommend using this company for anything. So many better companies out there. Beware of this company.

If there’s a rating less than 1 I would give it to this company. I ordered a replacement battery for an order I previously purchased. It’s been two month since I placed my order and still didn’t receive any update about the shipping or my order status. I contacted them several times by email and they do not respond. Their live chat gives false information or they don’t reply at all. I do not recommend this company at all

I had to purchase this machine paid for it up front waited to get it a week and a half when I received it the battery life was not good it would howl like crazy when I plugged it into the car so I sent it back that's been 3 months ago and I still haven't heard from them they blame it on shipping not good

A deception of Chinese intermediaries. I bought a product, days passed and they did not send it, I asked and they told me that they could no longer sell it to me. Thank goodness I paid through PAYPAL, I had to complain and I've been waiting for my money for 15 days. It's like buying on Aliexpress, but paying double

December 2023 I did get issued a partial refund minus $100+ but it's better than nothing. I did go thru BBB with a complaint and even tho it didn't happen overnight I still received a refund. I'm not sure if I would change my rating since I had to complain, argue my case thru email & then waiting so long for a status. I still wouldn't consider recommending this company. On June 22, 2023 I made a purchase for an oxygen concentrator that was advertised for $950. I received a tracking number and waited for my item. I was told several times that they were having problems shipping because of the batteries. On July 17, 2023 I followed up on my package as it wasn't received as promised so another shipment was sent to me from Texas. I did receive the oxygen concentrator on July 22, 2023 in a beat-up box. I did notice there were stickers removed from the concentrator, which showed signs of previously being returned. I did try using the oxygen concentrator a couple of days but my oxygen level kept dropping while using their concentrator. I contacted Customer service on July 25, 2023 to ask for a return for refund, at which I was provided a Shipping Return label from Customer Service at Meubon to return using FedEx. I returned the item through Fed Ex on July 31, 2023 at which the oxygen concentrator was received by Meubon on August 4, 2023. I have since emailed them numerous times August 10, August 18, August 22 and on September 11 asking when my refund will be received on my end. On August 10 I received a response that my refund would take 10 business days to process; on August 18 the response I received was it would take an additional 5 days and on August 22 my refund will take another 4 business days and on September 11 I asked for a response and haven't received any answer. I did go onto their website meubon.com and spoke with an online agent that said my refund will be completed by next week. I honestly don't believe it takes more than 30 days to process any kind of refund. I looked up the Meubon business online and it shows they are Permanently closed. Stay away from this company and DO NOT be fooled into thinking their equipment will help you. I feel they purposely send non-working used up machines as a scam to look reputable and then take/keep your money. They take advantage of sick people who are looking for dependable equipment. I do feel scammed out of my $950 from this business and it's no fun wondering, or better yet knowing I will never get my money back.