Metropolitan ShuttleReviews of metropolitanshuttle.com

We are a travel agency that has/had a contract with Metropolitan Shuttle to take our group on a trip. We had to cancel when Cov-id hit our world and we have been trying to get our agency refund since April to no avail, they ignore our calls, letters from our lawyer, I'm very disappointed in Metropolitan Shuttle, and just wish they would respond to us and send our refund back to us.

ABSOLUTELY AWFUL!!!!!!!!!!!!! DO NOT USE THIS BUS COMPANY. I never write bad reviews, EVER, but I had to for this company. If I could give negative stars, I would. This driver did not shut/lock their truck properly with probably over $25,000 worth of people’s luggage and belongings on it, and while on the highway, the trunk FLEW OPEN. On the highway a man flagged us down, pointing to the trunk to let us know there was something wrong, so the driver pulls over, inspects the back of the bus and we hear the trunk slam shut. We were all very confused and were joking saying “imagine our stuff flew out”. The driver got back into the bus and when we asked what had happened she nervously said, “something with the tail light” and dismissed the conversation very quickly and kept driving. It was VERY suspicious. Once we arrived at the airport at 4am for our 6am flight, four women’s luggage’s were MISSING from the trunk, including mine. By then, we had all figured out what happened (that the trunk was opened and our luggage flew out on the highway.) She (the driver) started making up random stories saying she had just seen a guy come by and take our luggage’s and run away...meanwhile there was NO ONE AROUND..... So you’re saying one guy came by and took FOUR big suitcases while we were all unloading the truck and no one saw him except for you?!?! Keep in mind there were at least 15 women on this bus. After everyone else gathered their luggage, except for the ones that were obviously missing, she hopped right back on the bus and SPED AWAY as fast as she could. I tried contacting the bus company several times and they were absolutely NO HELP. After months, they finally sent me an insurance claim to fill out with what had happened, just for me to fill it out and have them never respond or take action. They did not offer any compensation and never answered my phone calls again. I lost over $2,000 worth of my stuff. No apology or anything. AWFUL EXPERIENCE.

HORRIBLE EXPERIENCE, PRE-PAID OVER $700.00 FOR A MINI-SHUTTLE FOR A VERY SPECIAL EVENT. THE SHUTTLE NEVER SHOWED UP EVEN THOUGH I CONFIRMED WITH THE COMPANY TWO DAYS PRIOR THAT WE WERE ALL SET TO GO. COMPLETELY RUINED A VERY SPECIAL EVENT FOR A LOT OF PEOPLE. I WAS NOT ABLE TO REACH ANYONE BY TELEPHONE, ALL LINES LEAD TO LEAVING A MESSAGE!

Metropolitan Shuttle is the worst! I can only speak for Colorado reservations, however it seems like the norm nationwide. They are not registered to operate in each state or by the FMCSA. They do not insure their vehicles cause they do not own them they sub it out to the lowest bidder. You may find yourself SOL on your important day without buses cause they are waiting for the lowest bid to come in. Do not risk your job, event, or travel on this company!!! Save your own money and do the hard work booking with a real brick and mortar business. This company will leave you holding the bag in so many ways.

I sent specific directions in my email thread to the folks at Metropolitan shuttle with images on where the buses needed to go. The drivers did not get them. I also asked in my emails: "Do I need to communicate the specific directions with them or will someone else? " Nobody got back to me. The bus drivers also did not have the address that I provided Metropolitan with. I had two buses and they both wound up in totally different locations. I had 100 people standing outside waiting for 20 minutes while they waited for me to coordinate with both drivers who were in totally different locations, both without the 220 Jefferson address that I provided and the images. After we were dropped off, one bus driver said he would be back to pick us up at 1:30 pm. I said no, the agenda I sent was that were to get picked back up at 11:00 am (it almost happened again... thank god I checked with them!). Because we were 20 minutes late, we had to cancel an entire section of our program for the day, not to mention that the 100 employees were furious they had to stand and wait for 20 minutes. My questions to Metropolitan after the trip were: Why did the bus drivers not have the address I provided? Why when I called them an hour before they did not answer (only 10 minutes before did one driver pickup). I was also given the wrong number for one driver. It wasn't until I was texted the right number could I get ahold of them. They offered me a $100 credit on my next trip... This was a terrible experience for us, and likely a lost client for our company as well.

These reviews have to be fake. The booking process was easy enough although there was a large lack of communication during some of it. Once the shuttle showed up I was horrified. It was essentially a dirty Chinatown bus. The drivers were unprofessional (one ignored me when I went to confirm where were going and only continued to smoke his cigarette and talk loud on the phone). The company also gave them the wrong second location which caused a lot of confusion for the drivers and caused us to be late arriving to our destination. Their 24/hr helpline was unhelpful and instead is a call center where people just take messages and you're not able to talk to your rep. Safe to say we will never use this service again.

Company was use for a field trip for 8th graders no more than got started got pulled over for drivers swerving all over the kids had to wait hours for other bus drivers to only show up with buses that stank. This company ruined the kids first day of what should have been a amazing trip. The next day wouldn’t even show up to take them to a amusement park. This is the worst company I’ve ever seen the first two drivers should lose their jobs and the company should reimburse the schools money for putting this kids through such bs.

DO NOT BOOK THIS COMPANY!!! Never in my life have I seen a more embarrassing and unprofessional company. You people are a disgrace. We are with the Belington Middle School 8th grade class, and you have single-handedly ruined this trip. Every single student on this trip deserves a personal apology from you people. This trip started with excitement from kids that hardly ever make it out of their small hometown, and has ended in a complete nightmare. Pathetic. We made the news in two different states because of your lack of accountability.