MetaMask Reviews | Read Customer Reviews of metamask.io

Monday, November 9, 2026 · Customer reviews of US businesses

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MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask reviews

Showing 528 reviews with 1 star · Clear filters

Feb 16, 2025
penso che sia un cesso e siete ladri
penso che sia un cesso di app. solo per fottere i soldi o fatto un versamento da metamask ad un altro sito dove sono sempre io il proprietario e ho mandato eth da un conto al altro mai arrivato ma dx metamask e partito siete ladri complimenti
By giulio R.
Response from MetaMask· Feb 25, 2025
È probabile che tu debba aggiungere il token e/o la rete corretti prima che vengano visualizzati nel tuo portafoglio. Stiamo lavorando per includerne di più nel rilevamento automatico, ma supportiamo centinaia di reti e oltre 500.000 token. Se un token non viene rilevato automaticamente, puoi aggiungerlo manualmente seguendo questi passaggi: https://support.metamask.io/it/manage-crypto/tokens/how-to-display-tokens-in-metamask/ Questo articolo può aiutarti a connetterti a catene personalizzate: https://support.metamask.io/it/configure/networks/how-to-add-a-custom-network-rpc/ Se hai bisogno di chattare con l'assistenza: https://support.MetaMask.io > il pulsante avvia una conversazione è buggato in questo momento. L'icona del cerchio verde avvierà una conversazione con il bot. Ti farà alcune domande per indirizzarti.
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Feb 12, 2025
They stole other hard earn money
They stole other hard earn money! You know what? This was the worst crypto wallet ever and It was amazing like How can our Fund get transferred without our knowledge just in split second like after only several seconds we receive our fund to the wallet? Wow The superb Security Flaw really amazing! I really² disappointed as they only want to help recover such fund if our fund worth 1000++ USD !!!! So below than that they'll refuse and The support team will completely ignore you! I really disappointed and Maybe best way to get them be responsible is by Suing. But nevermind maybe other user would gladly Sue Metamask for their negligence! What? Sweeper Bot? How can my Wallet get comprised when I never even Shared or my Secret Phrase anywhere. It's such a Lame Excuses for not helping the user! So yeah, hope you'll lose more and more user in future because of this stupid "Sweeper bot" Excuses okay? ACTUALLY YOU GUYS ARE NOT EVEN DESERVE 1 STAR!
By Maxter X.
Response from MetaMask· Feb 12, 2025
MetaMask is opensource and routinely audited for security. https://metamask.io/security - The behavior you describe is pretty much the exact description of how a "Sweeper attack" works. (more detail here: https://support.metamask.io/stay-safe/safety-in-web3/sweeper-bots-scripts/#how-do-sweeper-bots-get-installed) These malicious scripts can only function if the attacker is able to obtain the Secret Recovery Phrase or Private Key that controls the account. We never have access to users SRP/private key. (MM uses a "hash" to sign txns, so private info never leaves your device. This can be verified in the source code) We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet.
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Feb 9, 2025
Scammers all the way
Scammers all the way. And you can’t find any history of the transactions you made, they just disappear. If I could give less stars, it would be minus 5.
By Céline
Response from MetaMask· Feb 12, 2025
By default MetaMask only shows transactions created from that device (can be changed in settings > security and privacy > Basic functionality & Incoming txns enabled) But you can also view a wallets entire txn history from a block explorer. (from the account drop down > 3 dots > view on Etherscan/etc. Each chain has a different explorer) If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.
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Feb 9, 2025
Mi sono spariti soldi in quelle che…
Mi sono spariti soldi in quelle che sono le transazioni non trovo le cripto in presale perché non riesco a fare la connessione con i vari siti, inoltre non hanno creato un numero verde hanno semplicemente lasciato tutto su agente ia che ti illustra informazioni ma non ti entra nel problema per risolverlo, grazie per i creatori di meta Musk che questo scherzo mi sono giocato sui 300/400 euro.
By nazih G.
Response from MetaMask· Feb 14, 2025
Ci scusiamo per il ritardo nella risposta. Non offriamo supporto telefonico. Il bot sul nostro sito di supporto (https://support.metamask.io) pone alcune domande per aiutarti a indirizzarti al team giusto. Se digiti "Agente" dovrebbe darti il pulsante per parlare con un agente senza ulteriori domande. Di solito ci vogliono solo uno o due minuti per parlare con una persona.
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Feb 2, 2025
Everything went wrong
Everything went wrong. I got bad information from support and followed it. I proceeded to have my time wasted. I was told I could use the POLY coin I screenshot from ChangeNow to pay the gas fees to move my USDT over to POLY. Come to find out I couldn't as the POLY I had screenshot wasn't the correct coin, that was on the ETH network. I was very deliberate as I had already wasted a bunch of my time and money going back and forth trying to move $60 and getting hit with gas fees at every turn. Zero accountability with support there and the platform will gas fee you at every turn chipping away at your balance. If you're looking for good support and low fees, look elsewhere.
By Kirk
Response from MetaMask· Feb 7, 2025
MetaMask doesn't collect gas fees, they go to the validators/miners that support the chain. We're working on rolling out a feature called "Gas Station" that allows you to pay for gas fees with tokens you have, rather than the native coin of that chain. (in general, on-chain fees are paid in the native coin of the chain your asset is on) Do you have a conversation ID or ticket number i can look into? we take the quality of our support very seriously.
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Jan 29, 2025
You'll need to keep adding money
The addon itself is fine, but the service sucks. Adding anything, you need gas fees to transfer. And if they're not in the right coin. You need to add even more money. No auto-conversion available! (only available on Ethereum). So this addon is basically worthless as you need to keep adding money to work with it. I'll adjust this when auto-conversion from available funds is available for more coins. But for now: not a fan.
By Van I.
Response from MetaMask· Feb 7, 2025
MetaMask doesn't collect gas fees, they go to the validators/miners that support the chain. We're working on adding more tokens and networks to the "Gas Station" feature, but it's still a work in progress so doesn't support all of the networks & tokens we do.
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Jan 28, 2025
I have returned to my Metamask wallet…
I have returned to my Metamask wallet after storage for a while and guess what? It's still a buggy piece of crap. Do the devs ever read these reviews? How can you be so bad seriously? I've tried to do a transaction like three times now and it just spins around. Tried on smartphone, didn't work so tried on laptop and didn't work so clearly something wrong. Guys do not trust these weak devs, I am taking all my crypto out when I can...far too risky!
By Wayney W.
Response from MetaMask· Jan 28, 2025
Reach out to our helpdesk so we can get some additional details to help figure out what's going wrong: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
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Jan 25, 2025
I gave up on MetaMask. Moved to Crypto.com's Wallet.
MetaMask is so frustrating to use! I love the features, but I ALWAYS have issues logging in on my Mac. It keeps saying my passcode is incorrect all the time, but I can log my phone with the same passcode—like, wth? I actually tried MetaMask a few years ago and had the same issues. It's so annoying. On top of that, I've actually lost money because of its slow transactions. When you try to do anything on NFT platforms, it always asks for permission on the app—which is normal, but it bugs out constantly. Either it won’t let me accept, or the funds don’t send fast enough, and I end up losing money. This has happened a few times on OpenSea, and I’ve lost a couple hundred dollars because of it. I finally gave up and moved to Crypto.com DeFi Wallet—smooth af, no problems at all. PLEASE fix these issues and start listening to your customers! When’s the last time MetaMask gave a shit? When's the last time guys gave it a legit update? MetaMask has potential, but these issues are killing the experience.
By Junior
Response from MetaMask· Jan 28, 2025
The password you choose is for only that specific device (you can set them the same on different devices, buts a better security practice to use a different password for each install) We don't store users account details. (Hence some details dont sync between devices. Balances are on the blockchain, which is why they do) We aim to build tools that suit a wide variety of users needs, but at the end of the day: use the tools that work best for your needs. We'd love it if you could reach out to the support team so we can grab some more detail to help pin down what's causing some of these problems for you. (https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected to the right team). FWIW, there have been 2 new versions on extension this year, 6 in Dec.
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