Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
627 reviews
MetaMaskSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 528 reviews with 1 star · Clear filters
have been trying to move money almost a year now cannot move money this company sucks would not recommend do not put money in cant get out called a gas fee want deduct from balance got to add egual amount you done lost
By Richard H.
Je n'arrive pas à confirmer mes informations. Âgée de plus de 60ans, ils me bloquent et je ne peux pas continuer à créer mon compte. À chaque fois que j'essaie d'aller plus loin dans l'enregistrement de mes données il y a toujours une faille. Je viens d'y passer l'après midi. Mon mot de passe n'est pas reconnu...
By Gyslaine P.
Lost my eth stored in here. Not safe, look elsewhere
By Hay L.
Use literally any one except meta mask. They are a scam.
By Matthew M.
Der Support ist mangelhaft. Der Support versteht die Fragen überhaupt nicht -ich kriege standardisierte Antworten, man geht nicht auf das Problem ein und vergeudet seine Stunden.
By Cor R.
Soy Fernando Manzanares tengo una cuenta metamask Hace un mes quería retirar mis fondos con una suma importante y me los han bloqueado... si no me han estafado, me dicen que tiene que pasar un tema de comprobación de identidad, vamos que no soy el jefe de un cártel, mi identidad se ve en 10 minutos, llevo ya un mes y nada, les he mandado mas de 20 mensajes y nada, esto es una estafa y voy a denunciarlos.
By cliente 2.
Never use MetaMask. Their security is very low which allows scammers to withdraw all your money. I was one of several victims.
By marcdoc
Response from MetaMask· Jul 22, 2025
MetaMask has been named the most secure wallet in crypto numerous times. But you don't have to take our word for it, (or various security experts, the audit reports can be found here: https:metamask.io/security) Metamask is open source, so it can be verified at any time. We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
Please refrain from using h5.metamask.eu.cc, it is a scam
By Miroslav P.
Response from MetaMask· Jul 7, 2025
Thanks for the heads up, we'll get it added to the blocklist, and over to the security team to work on getting it taken down. As a reminder, https://metamask.io is our official site, if you need to speak with the support team, you can reach us from settings (3 dots on ext, gear icon on mobile) > Support. or from the web: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to get you routed to the right team in support.
