MetaMaskReviews of metamask.io

Response from MetaMask· Jul 7, 2022

We never have any level of access to accounts, how could we give access we don't even have? Reach out to our helpdesk, they may have additional resources to help build a case with law enforcement: https://support.MetaMask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected. Security is always our first consideration. MetaMask is OpenSource and routinely reviewed. You can check the code yourself, your account information is never stored or even sent to our servers. We take extensive steps to prevent scammers from harming our users, but we cant prevent everything users may do with their wallet. For reference, we have over 35m users, and 308 reviews on TrustPilot. These reviews represent ~0.00088% of MetaMask users. Check our reviews on Google/Apple Stores, ~200k reviews, and 4.5 stars average. We only became aware of TrustPilot a few months ago.

Response from MetaMask· Jul 6, 2022

Transactiekosten worden bepaald door de netwerkvraag. MetaMask verzamelt ze niet. We werken aan een aangepaste Layer2-oplossing om deze kosten te verlagen. Lees hier meer over transactiekosten: https://community.MetaMask.io/t/what-is-gas-why-do-transactions-take-so-long/3172

Response from MetaMask· Jul 6, 2022

You can check your wallet address on a block explorer like Etherscan.io. That will show every transaction and token on that blockchain. (each chain uses a different explorer. Blockscan.com checks a few of the bigger chains.) If your asset shows on the explorer, but not in MetaMask you may need to add the correct network and/or token contract address. (add custom chains: https://MetaMask.zendesk.com/hc/en-us/articles/360043227612-How-to-add-a-custom-network-RPC - Add unlisted tokens: https://MetaMask.zendesk.com/hc/en-us/articles/360015489031-How-to-add-unlisted-tokens-custom-tokens-in-MetaMask ) Not sure where you reached out to support, but I don't see any conversations or tickets with your name. I would like to check up on that as well, if you have a ConversationID or ticket number. Our support can only be reached through our website: https://support.MetaMask.io/ - From there either the Community or "Start a Conversation" button will put you in touch with the support team. Community is a public forum, Start a Conversation starts with a bot, but will pass you to a person once you answer its questions

Response from MetaMask· Jun 28, 2022

We try to prevent scammers from harming our users, but we can't prevent everything users may choose to connect their wallet to. Reach out to our helpdesk, they may have additional resources to help: https://support.MetaMask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.

Response from MetaMask· Jun 28, 2022

Reach out to our helpdesk: https://support.MetaMask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.

Response from MetaMask· Jun 21, 2022

That is a scam. Do not click any links in those messages. Never give away your secret recovery phrase. We don't ask for any identifying information when creating accounts, how would we verify information we never asked for? https://metamask.zendesk.com/hc/en-us/articles/6286050620955-Will-MetaMask-ever-ask-me-to-verify-my-account-

Response from MetaMask· Jun 10, 2022

Transaction Fees are determined by network demand. MetaMask doesn't set or collect them. Keep an eye on Etherscan.io/gastracker to get a sense of current prices (early am sun/mon US time is usually cheapest) Metamask is a way to access the blockchain account, not the account itself. You can import your SRP to any EVM compatible wallet. (Trust, Argent, CB wallet, Gamestop Wallet; up to you)