MetaMaskReviews of metamask.io

Bogart Street 49, New York

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1.5/ 5

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627 reviews

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About MetaMask

A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.

MetaMask (metamask.io) has 627 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.

Also known as: metamask.io
Website: metamask.io
Category: Internet & Software
Location: New York
Listed on The Fair Hearing: 2026

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May 18, 2023

Unsafe

Now we can’t say here we were stolen in Metamask that our review is removed. But I was stolen in my Metamask wallet in over $300,000, 5,866,265 DMTR tokens. What’s up? From the response that Metamask gives, it seems that we want to be stolen, when in fact it was simply reinforcing its security in withdrawals. Something simple, right? And no, it’s not true, 2fA is possible, it’s just read crypto.com. And, at least, the security would be so much stronger. Unfortunately, if you can't protect your customers adequately, then you should go out of business. Just look at reports of theft on trustpilot, this is not and never will be normal. You don't have to try to convince me because you won't succeed. The uniswap that is a dex like you has a "face id" as extra security. 2fa is not the only way to improve security. Unfortunately, you will only learn when people start to act in a judicial way. It is because of this type of issue and excuse that the market will be regulated soon, we will see if this insecure business model survives. There is a concrete reason why you are so poorly evaluated. You don't get better because you don't want to. This will certainly generate a response from the stolen customers, let's wait!

By Abilio Jorge Leitão F.

Response from MetaMask· May 18, 2023

We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected. 2FA can't protect Blockchain accounts. https://support.metamask.io/hc/en-us/articles/4415327052443-When-two-factor-authentication- As explained in the article, 2FA doesn't work on decentralized blockchains for a few reasons. The main one is that they're self custodial. If someone has your Secret Recovery Phrase/mnemonic/seed there is no 2FA in the world that will stop an on-chain transaction. Some centralized providers do offer custodial services for crypto users that aren't comfortable with the responsibility of owning their security. This is where the adage "Not your keys, not your crypto" comes in. You're placing your trust in that provider to both secure your information, and not just take your assets (do a Google search of those centralized providers to get a sense of why many in Crypto don't place their trust in them) We work tirelessly to shut down scammers, but we can't stop someone from leaving their wallet in the middle of a busy street. Only educate why that's a pretty bad move for security. Uniswap used us as a security auditor. (As have many of the well known names in web3 - https://consensys.net/diligence/blog/2019/04/uniswap-audit/) We're one of the oldest in crypto for a good reason.