Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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627 reviews
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A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
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Can use weepbot in the app, hacked computers and gav virus through the app
By Mai Ly Thi P.
Response from MetaMask· Jun 9, 2026
MetaMask is opensource and routinely audited for security. Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
I was told I had to use this wallet to cash out some money that I won from an online casino so I use them and I was told I would be able to send it directly to my debit card I was not able to do that I was forced to do the ACH but I was also giving a provider to go through to do the ACH and that provider was supposed to only take 24 hours and it's going over 48 they have not responded to my emails nor have I received my money this is the worst experience I've ever had both of these companies are trash
By Michele M.
Response from MetaMask· Apr 11, 2026
We have an in-wallet option to sell crypto for fiat, but its limited to certain regions, tokens/coins, and networks. Which payment providers are avail is largely determined by region. (We're working to support more options) Once its sent to the payment processor, we arent able to see further details, or assist with issues. Sounds like you've gotten in touch with their support team already, but just to be sure: our support is handled through a live chat (https://support.metamask.io > either of the buttons under Contact Support) get in touch with us if you need any further details about the payment sent to them for processing (or want to verify you have the correct contact for them. Cant post another companies links here, TP's anti-spam bots dont like when i do that. Lol)
Um das Geld vom Meta Mask auf meine Bankverbindung auszahlen zu lassen, soll ich 16.045,00 Euro an Meta Mask innerhalb von einem Tag einzahlen. Anderenfalls würde der Betrag in Höhe von mehr als 200.000 Euro gesperrt. Also heute am 09.04.2026 Wird mein Vermögen gesperrt, weil ich kein Geld mehr habe. Wie kriminell ist das denn?
By Renpenning
Response from MetaMask· May 25, 2026
Wir entschuldigen uns für die verspätete Antwort. Sie haben vollkommen recht – auch für mich klingt das nach einem Betrugsversuch. Wir arbeiten unermüdlich daran, unsere Nutzer vor Betrug zu schützen; wir können jedoch nicht kontrollieren, wie die Nutzer mit ihrer Wallet verfahren. Wenden Sie sich bitte an unseren Helpdesk: https://support.MetaMask.io > Schaltfläche „Contact Support“. Der Bot wird Ihnen zunächst einige Fragen stellen und Sie anschließend mit einem Mitarbeiter verbinden.
I swapped BEP20 to SOL — the BEP20 tokens left my wallet immediately, but the SOL never arrived. It has been stuck indefinitely with no resolution. I contacted support multiple times, and they keep telling me to “wait,” but no real agent ever responds or provides a solution. This is extremely frustrating and unacceptable for a wallet service handling real funds. At this point, it feels unreliable and potentially unsafe to use. I would strongly caution others before trusting this wallet.
By A V.
Response from MetaMask· Mar 26, 2026
Times in support queues before you reach a person can fluctuate. Unfortunately, due to the nature of this issue, our support on social platforms isnt able to help get this resolved (we ask people not to share any personal details on public channels for security. We'll need a wallet address to look into this further) Sorry for the extended wait time. Stay patient, hang on the line, and we'll help you get this resolved as quickly as we're able to.
Horrible tron support. Swapping doesn't work. Doesn't support automatic energy renting. Transaction fees are not transparent. If you can, avoid this wallet.
By Anatolii
Response from MetaMask· Mar 26, 2026
Appreciate the feedback. Tron is a pretty recent addition so many of the features Tron native people have come to expect aren't supported quite yet. We're working on various components of using Tron within Metamask to make it a smoother experience. If you'd like to continue sharing your thoughts with us, we'd love to hear them so we can share that feedback with the team working on Tron features. Discord: https://discord.gg/Consensys or the community forums to come chat with us: https://community.MetaMask.io/c/feature-requests-ideas
they have scammer on their platfroms, they took 1000$ from me, while also i visited solscan they are scamming a lot of people for their money
By Zaka S.
Response from MetaMask· Mar 26, 2026
We never have access to users accounts. our stack is opensource, you dont have to take our word for it; you can review our code yourself. We've also been named the most secure wallet in crypto numerous times. (https://metasmask.io/security) We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
Es una basura de aplicación. El tío que programó a la inteligencia artificial toma por imbéciles a la gente con términos en inglés que no sabemos lo que significa porque no somos nativos en ingles (para darse notoriedad)y ocurre cuando consultas en Español. Además la inteligencia artificial no entiende el zoquete del programador el término "no se puede usar esta ruta" al canjear moneda o "token" en otra red. El tontobabas del programador no lo entiende y no te da alternativa. Toma a los castellanohablantes por imbéciles y no entiende que no acepta según qué canjes de criptomonedas Porquería de programadores de inteligencia artificial
By Jorge Fuentes C.
Response from MetaMask· Mar 26, 2026
Intentamos encontrar rutas para tantos tokens y redes como nos sea posible; sin embargo, debido a la naturaleza del ecosistema, no siempre logramos encontrar una ruta para cada token en cada red. Ponte en contacto con el equipo de soporte para que podamos obtener detalles sobre tus casos de uso específicos, tokens, redes, etc., y así determinar qué podemos hacer para ayudarte a cubrirlos. https://support.MetaMask.io > botón 'Contact Support'. El bot te hará algunas preguntas.
They launched a rewards program more than 3 months ago and announced on their website it would be claimable on the 23rd of January but nothing since. In the meanwhile the marketcap/price of their reward token $LINEA dropped so hard the claim will be worth next to nothing.
By Dennis H.
