Very reliable!
Very reliable and fairly inexpensive; great customer service and quick help when needed.
By Rick and Melissa C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
184 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.Where We ServeWe proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most. Check if we’re in your area Why Choose Mercury Fiber No Data Caps - Stream, game, and work without limits, even with multiple devices online at once. Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming. Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device. Local Customer Support - Friendly, knowledgeable team members based in the communities we serve. Free Standard Installation - Get connected quickly and professionally with no hidden setup fees. View our plans & pricing Building Stronger CommunitiesEvery Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps: Students access online learning reso
Mercury Fiber (mercuryfiber.com) has 184 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 124 reviews with 5 stars · Clear filters
Very reliable and fairly inexpensive; great customer service and quick help when needed.
By Rick and Melissa C.
Their response time to outages is so quick everytime. I have only had to make a few service requests. Over the phone and in person their service is excellent!
By Sarah
Great company, gets things done in a quick way. Lots of help when it doesn’t work.
By Judy M.
Great service for the price
By Collette
I love our wifi
By tony E.
Response from Mercury Fiber· Mar 13, 2026
Thank you for your kind words! We're thrilled to hear that you love our WiFi service. If you have any suggestions or need assistance, feel free to reach out. We appreciate your support!
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything was handled properly. It’s refreshing to work with a company that truly cares about its customers. Highly recommend!
By Nikki and Brent B.
Response from Mercury Fiber· Mar 13, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service team, especially with Colin Loker. We pride ourselves on providing attentive support and truly appreciate your recommendation. If you need anything further, please don’t hesitate to reach out. We're here to help
She was very polite and prompt
By Elizabeth K.
Response from Mercury Fiber· Mar 13, 2026
Thank you for your kind words! We're glad to hear that you found her polite and prompt. We strive to provide excellent service and truly appreciate your feedback. If you have any further comments or need assistance, please don’t hesitate to reach out!
The customer service provided by John was outstanding. He addressed the problem I was having until there was a solution, and was exceptional to work with. I was completely satisfied with the help I received.
By Shannan D.
Response from Mercury Fiber· Feb 23, 2026
Thank you so much for your kind words! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing exceptional service, and it's wonderful to know that John was able to assist you effectively. We appreciate your feedback and look forward to serving you again in the future!