MerchologyReviews of merchology.com

I ordered an intial 200 screened masks for my business. It took weeks and many calls to get my order. Then it was time to reorder. Thought I would try again. BIG MISTAKE. The 2nd time was worst then the 1st. I finally received my order 6 weeks late and it wanst even my mask!!!

STAY AWAY! I should have followed my gut after reading so many bad reviews on this Merchology. However, I was lured and enticed by their custom Under Armour gear. It ended up costing me dearly. I ordered 1 MONTH in advanced before my grand opening. I decided to follow up 3 days prior to my opening and they told me that my product was not even in production yet! Their reason... a miscommunication between two departments! I inquired as to why I was not provided with any communication up to the date. No updates and no notifications of a delayed delivery. Nothing. Their response... I'm sorry. So on grand opening day, wearing plain t-shirts was what dealing with this company cost me. Their pricing is also extremely high. Save some money and support a business that knows how to communicate amongst each other but more importantly to it's customers!

One star only because I can't give zero. I placed an order on Nov. 23 and was told I would hear from a Merchologist within 24 hrs and given an expected shipment date of Dec 3. On Dec 18th I still have not heard from a "Merchologist" and have no expected shipment date. They do not answer their phones and you can get no answers. The only communication I receive from them are emails soliciting more orders -- nothing about the order that I placed nearly a month ago.

I placed an order of 3 items with them, a month later they still hadn’t shipped them out. Terrible communication and service.

I put an order in for 2 items and before we even approved the logo I asked to add more items to the order so not to get the small order charge, they refused. Then I asked for my money back and they weren't interested in that. I have to ask my bank to cancel it now. They are not interested in building client relationships. Find another company that is better with customer service.

They list product that they do not carry. On top of that they take several weeks to communicate that to you. When order finally arrived the embroidery work was very poor.

Hideous Embroidery. Do Not order from this company! I ordered a male and female version of the North Face Black Tech Soft Shell Jackets. Expecting that my decision to order bulk would be driven by the style and feel of the jacket not the logo. -I received a confirmation email WITH PHOTOS OF JACKETS W/ LOGOS that appeared well proportioned and scaled on the Left side of the chest as requested. -Later, I received an email to approve logo. NO PICTURE OF JACKET, JUST THE LOGO and written measurements. Without the actual jacket on hand to verify measurements and scale, I trusted the the original photo sent depicting the entire jacket and logo. I approved the logo. -When I received the Jackets, The logo was hideously larger than the jacket photo provided. I will not wear nor even consider giving this jacket to someone as a gift. -Customer Service responded that they could not assist as I approved written measurements. Their disclaimer stated that it may appear different than actual product, but this difference was ridiculous! -For a subtle classy look, DO NOT USE this company.

Product was shipped far later than was given to us on the website. Only received 3 of 4 shirts we ordered and no idea when the last is going to arrive. After sales are slow to respond and we've paid a premium price so I am extremely disappointed in the service. Would not use them again!!