Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
43 reviews
Merchant FocusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a full service Merchant Account and payment gateway provider, providing the ability to accept credit card payments for Internet, mobile, mail/phone order, and retail businesses. Merchant Focus is dedicated to providing the highest level of service.
Merchant Focus (merchantfocus.com) has 43 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 34 reviews with 5 stars · Clear filters
Great service, help and direction. Made, what I felt was a complex process, simpler to work through and understand. Had help every step of the way!
By Patti S.
Response from Merchant Focus· May 15, 2019
So glad we were able to make things easier on you! Thank you for the nice review!
I received an email notice of a chargeback, and was unfamiliar with what this meant and what I should do. I called the Chargeback Processing Center, and learned everything I needed to know in a few minutes!
By Barbara L.
Response from Merchant Focus· May 14, 2019
We appreciate the excellent review, and so glad we could help!
Phenomenal customer service!
By R D.
Response from Merchant Focus· May 14, 2019
Thank you for the great review! We are here to assist all of our merchants with each of their own personal needs.
Pricing is great, customer service excellent. My inside rep, Sherry Friley, is very knowledgeable and quick to respond to any issues I may have (which are few). On top of that she seems very nice and makes it a pleasure to deal with her.
By John U.
Response from Merchant Focus· May 13, 2019
Thank you for the excellent review. Merchant Focus has dedicated Account Managers for all of our merchants and personally assist our merchants whenever needed. This is what sets us apart from other Credit Card Processors.
Great pricing, super customer service!
By William Z.
Response from Merchant Focus· May 8, 2019
Merchant Focus is thankful for all our merchants! We appreciate your positive feedback!
They are honest and reliable.
By Sandra E.
Response from Merchant Focus· May 8, 2019
Thank you for the high remarks! We appreciate your business through the years.
Outstanding
By Kes
Response from Merchant Focus· May 7, 2019
Thank you very much. Merchant Focus certainly strives to offer the best Customer Service within our industry. We are always willing to assist our merchants in any way possible.
These guys are on the ball. Never an issue.
By Wayne L.
Response from Merchant Focus· May 7, 2019
We appreciate the great rating and the opportunity to better serve you. Please do not hesitate to contact us if there is any assistance you may need.
