Terrible service
I am extremely disappointed with this service center. I brought in a brand new car that I had purchased just a few days prior. Before the purchase, I thoroughly inspected it — the vehicle was in perfect, pristine condition with a flawless white interior. No dirt, no marks, nothing. Before handing over the car, I took timestamped photos clearly showing the interior was completely clean. I have this evidence. After the service, the car was returned in a completely unacceptable condition — visible stains on the interior and damage to the key. Instead of taking responsibility, your staff — specifically Omar Jabir — repeatedly tried to blame me for this. I was told that I somehow dirtied my own brand new car, which is both absurd and insulting. In that moment, instead of a simple and professional response like “we’re sorry, we will fix this immediately,” I was met with denial — I was told that your employees “could not have done this” and that I must have done it myself. This behavior felt like clear gaslighting and pressure. I was put in a situation where I had to defend obvious facts, while being calmly and persistently pushed to accept responsibility for something I did not do. You claim that photos are taken before service begins, yet you refused to provide them. It is obvious why — those photos would confirm that the car was handed over in perfect condition, and that does not support your narrative. The same applies to CCTV footage. You refused to review it, and instead chose to push baseless assumptions. To make matters worse, your company has now completely stopped responding to my messages for several days. This level of ignoring a customer is unacceptable and shows a complete lack of professionalism and accountability. This is not just poor service — this is an attempt to avoid responsibility, shift blame onto the customer, and ignore the issue entirely. Additionally, your staff have still not taken any responsibility for the damaged key — no fault has been acknowledged and no compensation has been offered. The same applies to the interior: to this day, no one has said “yes, we caused this.” Instead, the company continues to defend itself and shift the blame onto me. And I have to ask — does it realistically look like a young woman would drive a brand new car with a white interior with dirty black hands? This is exactly what your staff were implying. I strongly advise others to think twice before trusting this service center.
By MissMmmm