MeowantReviews of meowant.com

Response from Meowant· Sep 24, 2026

Hi, I sincerely apologize for the confusion and frustration you experienced with our shipping and tracking updates. To clarify, we previously sent you an email with the tracking number for the litter bags, and informed you that the deodorizer blocks were temporarily out of stock and would be shipped separately once available, with a separate tracking number provided. Both shipments were correctly matched to their respective items. We have just resent you both tracking numbers for your reference: The litter bags were delivered on September 19. The deodorizer blocks were delivered on September 22. If you have any further questions or concerns, please feel free to reply directly to our email, and we will be happy to assist you. Thank you for your patience, and I apologize again for any inconvenience caused.

Response from Meowant· Sep 24, 2026

Hi, I sincerely apologize for the long wait and the concern caused by the lack of tracking updates. Your order was a pre-sale item, and we shipped it out as soon as the stock arrived. According to the latest tracking information, there was an update on September 23, and your package is currently in transit. We have already sent you an email with the tracking details and the latest status for your reference. Please rest assured that your package is moving through the shipping process normally. If you have any further questions or concerns, feel free to reply directly to our email, and we will be happy to assist you. Thank you so much for your patience and understanding.

Response from Meowant· Sep 23, 2026

Hi, I sincerely apologize for the confusion and concern regarding your order. Your order was a pre-sale item, which is why it took a bit longer to ship. The good news is that your order was shipped on September 18, and we sent you a shipping confirmation email at that time. We have also just sent you another email with the tracking number, so you can monitor the delivery status. Your package should arrive very soon. Thank you so much for your patience, and I apologize again for any worry this may have caused.

Response from Meowant· Sep 23, 2026

Hi, I am truly sorry for the frustration and inconvenience you have experienced. I completely understand how exhausting and discouraging it must feel to go through this process for so long. Because your case came to us through different emails and channels, it was handled by several support agents. Without a video showing the issue, we could only provide basic troubleshooting steps at first. If we had received a video earlier, the process could have been much faster. We sincerely apologize for the repeated steps and the long wait. We have now received your video. From what we can see, when you press the cleaning button, the unit completes a full cleaning cycle, and we are not able to identify any clear malfunction from the footage. That said, we do not want to leave your case unresolved. Could you please tell us more specifically what happens when the unit stops working as intended? If you are able to share another short video showing the exact moment the problem occurs, we will have our technical team review it right away. We take your warranty seriously, and we are committed to helping you reach a proper resolution. Thank you for your patience, and I apologize again for the experience you have had with our support.

Response from Meowant· Sep 22, 2026

Hi, I am truly sorry for what you experienced when opening your Meowant SC10. Receiving a unit that appears used, with dried litter and waste on it, is completely unacceptable, and I fully understand why you are upset — especially after waiting over three weeks for a presale order. We are taking this very seriously. Our records show that a new unit was shipped, so we are immediately checking with our warehouse and fulfillment team to investigate how this could have happened. Please rest assured that we will give you a satisfactory resolution. Thank you for sharing the photos and details. They are very helpful for our quality-control investigation. I sincerely apologize again for the inconvenience and disappointment this has caused.

Response from Meowant· Sep 22, 2026

Hi, I am truly sorry to hear that our automatic litter box does not fit your two Maine Coons. I completely understand your disappointment, as Maine Coons are among the largest domestic cat breeds and need extra room to turn, dig, and move comfortably. We have already sent you an email with the return address and instructions. Please check your inbox, and also your spam folder in case it was filtered there. Once we receive the returned units, we will process your refund promptly. If you would like any assistance with the return or have questions about a more suitable model, please feel free to reply to our email. Thank you for giving our product a try, and I sincerely apologize again for the inconvenience.

Response from Meowant· Sep 21, 2026

Hi, I am truly sorry for the long wait and the frustration this has caused. I completely understand how worrying it is when an order has not arrived and you feel left without updates. I want to clarify that we did send a notification at the time informing you that the product was out of stock and your order was placed as a pre-order — and we received your reply acknowledging this. A shipping notification was also sent a few days ago when your order was dispatched, and it is currently in transit. To make things easier, we have just resent the tracking number to you so you can check the latest delivery status. If you do not see the email, please check your spam folder, or feel free to reply and I will send the tracking details directly here. If you have any questions or concerns along the way, please do not hesitate to reach out. We truly appreciate your patience, and I apologize again for the inconvenience.

Response from Meowant· Sep 20, 2026

Hi, I am truly sorry for the frustrating experience you have had with your litter box. I completely understand how upsetting it is to deal with waste ending up outside the unit, difficulty cleaning the crevices, and spills when removing the waste bin — this is certainly not the experience we want for our customers. We sincerely want to help you resolve these issues. Could you please contact our after-sales support team by email and provide a short video showing the problems you described? This will allow our technical team to better understand what is happening and offer a targeted solution, whether it's troubleshooting steps or another resolution. We truly appreciate you taking the time to share your feedback, and we are committed to making this right for you.