Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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4,734 reviews
MeowantSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Meowant! Smart pet products designed to make life easier for you and happier for your cats. Visit our Website Shop Best Seller Contact Us
Meowant (meowant.com) has 4,734 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 697 reviews with 1 star · Clear filters
I never received my product
By Dylan
Response from Meowant· Sep 16, 2025
According to the tracking information, your package was delivered on September 15th. We’ve also emailed you a screenshot of shipping status. If you still haven’t received it or have any concerns, please feel free to reach out. We’re here to help and want to make sure this is resolved.
Meowant sent me a used litter box with cat hair, paper towel and some dried cat poop stuck to the base. I asked for a refund and customer service advised me to try cleaning the litter box. 0 stars if possible.
By Jenna H.
Response from Meowant· Sep 16, 2025
Hi, we are truly sorry to hear about your experience. This is absolutely unacceptable and not the standard we hold ourselves to. We take these matters very seriously and are already investigating what went wrong with your order. Our customer service team is continuing to follow up with you to ensure this issue is resolved properly. Thank you for bringing this to our attention, and please rest assured we will do our best to make things right.
Hi, I have not received my order. Order #70119 tracking 1Z0V4F980390842722
By Ram C.
Response from Meowant· Sep 16, 2025
Hi, according to the tracking information, your order was delivered on September 6th. You can check with your neighbors if they signed for you. If you still haven’t received it, please fell free to contact us.
Bought this August 19th. Order gets delivered 23rd. 30-day trial begins. One week in, I noticed that it takes over 10 minutes for the cycle to finish because of frequent and long stops. Urine also leaks from it. I reached out on the 3rd of September about the rotation issue. And September 11th about the leaking urine issue (because it happened again). Meowant team tells me the rotation problem might be because of the drum and that they will be sending me a new one. They did not give me a direct answer about the leaking urine situation leaving me to believe that it's something that happens so they don't feel the need to address. By September 11th, so 18 days in of the 30-day trial the new drum arrives. I told them I would like to restart my 30 days trial because they sent me a faulty product and was told that they can't. This is absurd and terrible service. I requested to return the product because at this point, I don't know if I can fully test this product if I only have 12 days left to try it out. That's less than two weeks to decide whether it's a good product or not. I still have my Litter Robot 3 which hasn't given me any issues since I bought it in 2019! I just wanted to try something different because I wanted to downsize. Though SC01 is slightly smaller, for it to have so many issues already it's not worth it. I would not recommend this product and would splurge a bit more on Litter Robot 3. Whiskers's (Litter Robot company) customer service is amazing and you can call them directly. - Update: They sent me a replacement drum that had a crack in it. Just terrible company. Instead of sending me a properly functioning drum in good condition and letting me restart the trial, they would rather waste money sending me another replacement or giving me back a full refund. Who is the brain behind this company?
By Kimberly Ann P.
Response from Meowant· Sep 16, 2025
Hi, we’re very sorry to hear about your experience and truly regret the frustration caused. This is absolutely not the experience we want our customers to have. We did our best to assist by sending a replacement drum as soon as the rotation issue was identified. We understand your concerns about the remaining trial period, and we're sorry our policy did not meet your expectations in this case. As for the leakage issue, we take it seriously and are actively working on improving both product design and support documentation to prevent such issues in the future. Thank you again for your feedback. It helps us improve.
5 cats , not one was interested less alone play with it. Junk !
By Michael
Response from Meowant· Sep 16, 2025
Dear customer, thank you for your feedback, and we’re truly sorry to hear that your cats are having a hard time adjusting to the Meowant litter boxes. We understand how frustrating this can be, especially with multiple cats. We’ve shared some detailed guidance to help with the transition process in email, and we’re here to continue supporting you in getting your cats comfortable with the new boxes. Please don’t hesitate to reach out if you have any further questions or need additional help.
Terrible does not work well now it doesnt even rotate after cat gets out i have to manually push the button, yes child lock is off. Been back and forth with service and they keep asking for videos and photos. Also had lights blicking took over hour to fix and then 2 days later same thing. So over this catbox going back to regular one and by the way only had for maybe 6 months.
By J F.
Response from Meowant· Sep 9, 2025
Dear customer, we’re truly sorry to hear about the ongoing issues you've experienced, and we completely understand your frustration. Please know that when we request photos or videos, it’s not to cause inconvenience — it's so our technical team can better understand the specific issue and provide the most accurate and effective solution possible. We want to resolve the problem, not just guess at it. We appreciate your patience so far and would love the opportunity to make this right. If you're open to continuing the conversation, we’re here to support you and ensure you get the experience you expected from our product.
My pet doesn't like the unit
By Marisol
Response from Meowant· Sep 9, 2025
Dear customer, thank you for your feedback, and we’re truly sorry to hear that your cats are having a hard time adjusting to the Meowant litter boxes. We understand how frustrating this can be, especially with multiple cats. We’ve shared some detailed guidance to help with the transition process in email, and we’re here to continue supporting you in getting your cats comfortable with the new boxes. Please don’t hesitate to reach out if you have any further questions or need additional help.
Have had 2 boxes set up for about 2.5 weeks now and my 3 (2 Maine coons and a Siamese mix) refuse to use them. Did as instructed and downgraded to one regular litter box and did not clean it. Still refused to use the Meowant boxes, instead decided to just go outside the regular box until I cleaned it.
By JC
Response from Meowant· Sep 9, 2025
Dear customer, thank you for your feedback, and we’re truly sorry to hear that your cats are having a hard time adjusting to the Meowant litter boxes. We understand how frustrating this can be, especially with multiple cats. We’ve shared some detailed guidance to help with the transition process in email, and we’re here to continue supporting you in getting your cats comfortable with the new boxes. Please don’t hesitate to reach out if you have any further questions or need additional help.
