MeowantReviews of meowant.com

Response from Meowant· Oct 9, 2025

We're sorry to hear about your experience and truly appreciate your feedback. We've checked our records and did not find any prior emails from you, but we've just reached out directly to assist. We'd love the chance to help troubleshoot and improve your experience.

Response from Meowant· Sep 29, 2025

Thank you for your feedback, and we're truly sorry for the inconvenience caused. We understand how frustrating it can be when an address mistake happens during checkout. Please note that our system is designed to automatically process and ship orders very quickly after they are placed, in order to ensure fast delivery for all customers. Unfortunately, once the order is in transit, we're unable to make changes to the shipping address. We do our best to respond to all customer emails within 24 hours on business days, and we regret if our reply came later than expected in this case. That said, if the package was undeliverable and returned to us, we’re always happy to arrange a reshipment or a refund. Please feel free to reach out to us via email.

Response from Meowant· Sep 29, 2025

Hi April, Thank you for your feedback. We’re sorry for any confusion or frustration this situation may have caused. To clarify: after you contacted us about returning your order, we offered you two options — a return for a full refund, or a partial refund if you preferred to keep the product. You chose to keep the product and accepted the partial refund option via email. That partial refund was processed successfully in July. Since you kept the product and opted for a partial refund, your payment plan with Shop Pay or Affirm continued as agreed at the time of purchase. These payments are managed directly by the financing providers, and we do not have control over how or when they collect remaining balances. If you have any further questions or need documentation of the refund, we’d be more than happy to provide it. Please feel free to reach out to us by email.

Response from Meowant· Sep 29, 2025

Thank you for your honest feedback. We completely understand how frustrating it must be when your cat refuses to use a product you had high hopes for. We’re really sorry to hear about your experience, and we appreciate that you’ve tried many methods to help your cat adjust. As you rightly pointed out, some cats do take longer than others to acclimate, and unexpected reactions like being spooked by the cleaning cycle, can unfortunately set back progress. We’ve sent you some additional tips via email to help your cat gradually get comfortable with the litter box again, and we’re here to support you through the process. Please don’t hesitate to reach back out if your cat shows any changes or if you’d like further guidance. Our team is always happy to assist in any way we can.

Response from Meowant· Sep 29, 2025

Thank you for taking the time to share your feedback, and we're truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating it must be when a product doesn’t work as hoped — especially for your pets. While we designed the larger opening and sifting screen to improve convenience, it’s clear that the execution didn’t meet your or your cats’ needs. We’re also sorry to hear that the plastic shield was a nuisance rather than a help. We will reach out to you by email and our customer service team will be happy to assist you further.

Response from Meowant· Sep 23, 2025

We’re sorry for the frustration caused and for the delay in response over the weekend. After reviewing your order, we can confirm that the item you received is exactly the model you selected during checkout. It appears there may have been a misunderstanding regarding the product version, and we’re more than happy to clarify the differences and help you find the right fit if needed. Customer satisfaction is very important to us, and while we strive to respond promptly, replies may be slightly delayed during weekends. We appreciate your patience and understanding. If you’re still looking for a solution, please feel free to reach out to our support team. We’re here to help!

Response from Meowant· Sep 23, 2025

Dear customer, we sincerely apologize for the experience you’ve had. This is absolutely not the standard we hold ourselves to. We understand your frustration and concern, especially when it comes to your pets' safety. After receiving your complaint, our team immediately began investigating the issue and has already arranged to send you a brand-new, unused unit as discussed via email. Please rest assured that we take product hygiene, safety, and quality extremely seriously. All returned items are required to go through strict inspection protocols. It appears a rare fulfillment error may have occurred in your case, for which we take full responsibility. We truly regret that you felt ignored or mistreated. That was never our intention, and we are taking steps internally to ensure this never happens again. Thank you for giving us the opportunity to make this right.

Response from Meowant· Sep 16, 2025

Hi, we’re very sorry for the mix-up with your order. This is definitely not the experience we want you to have. To help us resolve this quickly, could you please send us a few photos of the item you received? Our team will verify the issue and provide a proper solution right away. Thank you for your patience. We’ll make sure this is taken care of.