MeowantReviews of meowant.com

Who do I contact for damaged box in shipping? Box has big hole and I do not want to take the chance of the litter box being damaged

EDIT: They reply underneath with an offer that I "will like". Lmao that was an EIGHTY dollar refund instead of sixty, and they also attached a screenshot of this very review saying that I don't get a refund unless I delete this review. I told them to keep their money and I will update this review to warn you to steer clear! I'll also add this review to other sites. If you purchase from this company and have *any* need for customer service, get ready to be ignored, sent copy/emails, and insulted. I placed a $600 order. The products, two different models of cat box, perform poorly. They are cheaply made, and get absolutely disgusting after running a cleaning cycle, which defeats the purpose. I have another brand of automatic cat box that does not have a solitary issue. I've been now emailing with their customer service, from less than a week after delivery to today (almost TWO MONTHS) being very clear from my first word that the products are defective and not to the standard of $600, and half the time getting a copy/paste email back, or one stating how "busy" they are and may not email back. It's all a way to run that clock down of the return window. I opened a case with the payment service I used, finally. Meowant wanted to offer me a SIXTY DOLLAR refund. Sixty dollars out of SIX HUNDRED. Imo, they're a scam. If you want a temu quality automatic cat box, just order one through temu for probably 1/3 the price. I will update when it's "resolved". Stay away from these crooks.

I made the purchase of a litter box, the website said next day shipping etc. it has been 7 days and all I have gotten from the customer service is that their team is on spring break. I do not appreciate giving up a small fortune for a product that I don’t even get to use. Until, I don’t know when because no one will communicate with me.

Customer service is absolutely awful. Actually it’s basically non-existent. Before I purchased my litter box I asked what litter I should use. Their “customer service agent” said Tofu. No other specific details, just tofu. I bought tofu and it didn’t work. An entire bag of expensive litter wasted. I tried another brand. Again, didn’t work. More money wasted. I tried for days to get their customer service to tell me a brand that would actually work and even though their AI said a HUMAN would get back to me, they never did. The customer service is nonexistent and they could obviously care less about people who spend hundreds of dollars on their product. Update: “customer service” emails back by copying and pasting the litter info in the website that still suggests tofu. I email back that it wasn’t helpful and asked for a specific brand recommendation that is know to work. They emailed back with a $5 coupon towards one of their own products! Not helpful at all. They FINALLY, over a month later and me responding to countless copy and paste emails that weren’t helpful gave me some brand names. At this point I already purchased multiple litters on my own and figured it out. Such a waste of time and money.

Never buy from this company! The litter box arrived with a piece of the plastic broken. The company then gave me the run around with back and forth e-mails over month and refused to let me return the item even though I requested the refund within their 30-day policy. They do not honor their own return policy and took at least a week to respond to each e-mail. I would highly advise against buying from this company!

Cat shit literally falls out of the box and gets stuck in crevices then smear all over the outside as the box rotates. Will be sending it back

You want me to email you....whats the email address? I have provided photos of the issue to your customer service through the app. Was informed I would be reached by someone in 48hrs. That was almost over 4 days ago

Customer service was absolutely TERRIBLE when mine started to malfunction shortly after purchase. The trash bin door would not close securely enough and would make the drum get stuck and litter to spill absolutely everywhere when I would manually fix it. I cleaned everything very well and when it continued to happen I called in and sent an email for assistance. The box is under six months old at the time. They asked for pictures and a video of it having these issues. I complied with the request not once, not twice but three times, which were all recieved on their end and they did NOTHING at all to assist. By this point I been bragging about how well it worked and saved me so time and energy while being very sick. Again, bragging in a way that a TikTok creator with over a million followers also got one (gifted by meowant) and helped them sell an additional ridiculous amount of litter robots from them. This is your warning to not count on them to back their product. And just like that I basically tossed out hundreds of dollars for the box, bags, deodorants made for this specific robot along with countless other items. Think carefully about spending that money.