MeowantReviews of meowant.com

Response from Meowant· Aug 3, 2026

Hi, we sincerely apologize for the damaged product and the frustrating experience you have had. We have checked our system and unfortunately did not receive any previous messages or emails from you regarding this order. However, we have just proactively sent an email to your registered address to verify the details. Please rest assured that we are fully committed to resolving this for you as quickly as possible.

Response from Meowant· Jul 29, 2026

Hi, we sincerely apologize for the frustration and the severe delay you have experienced. We completely understand your concerns, and we want to address them transparently. We handed the package over to UPS on July 19th, but unfortunately, their tracking system has not been updated since then. We have already contacted UPS to verify if the package is lost and are currently waiting for their official response. We also want to assure you that we have received your cancellation and full refund requests. We are actively processing this for you and will provide a definitive update as soon as we hear back from UPS. Regarding our customer service hours, as an international company, our team operates across different time zones, which is why you may receive replies during your nighttime hours. We are always here to support you. We deeply regret this experience and will ensure your refund is handled promptly.

Response from Meowant· Jul 27, 2026

Hi, we sincerely apologize that you found the assembly process difficult. We completely understand your frustration. To make things easier for you, we have just sent a video of detailed installation guide to your email. If you encounter any issues or need further clarification during the setup, please feel free to reply directly to that email. We are always here to help!

Response from Meowant· Jul 27, 2026

Hi, we sincerely apologize for the frustration and the poor experience you have had with our AI help center. We completely understand why you feel this way, and we are committed to making things right. We checked our system and unfortunately did not receive your previous messages. However, we have just sent an email to your registered address to follow up on this issue. Could you please check your inbox? If the unit is still freezing and requires unplugging to reset, please reply to that email with a short video showing the issue. This will allow our technical team to accurately diagnose the problem and provide a proper solution for you. We are here to help and will not rest until this is resolved.

Response from Meowant· Jul 22, 2026

Hi, we sincerely apologize for the inconvenience and frustration you experienced. We always strive to provide accurate product information, and we are sorry to hear that the SC09 did not meet your expectations regarding space and entry height. Regarding the return shipping costs, we want to transparently clarify that our return policy is clearly stated on our website and is publicly available for all customers to review at any time. For returns not related to quality defects, the return shipping fee is the responsibility of the customer. We understand this may not be the ideal experience you were hoping for, but we must maintain this policy to ensure fairness. We appreciate your feedback and wish you the best.

Response from Meowant· Jul 21, 2026

Hi, thank you for reaching out and sharing your concern. We sincerely apologize for the confusion regarding your order. Please note that the litter box and the accessories (bags and deodorizer) were shipped separately in different packages. The litter box has already been dispatched, we sent you tracking number by email. According to the tracking information, it was marked as delivered on July 15th. If you have not yet received the litter box, please reply to our email as soon as possible so we can assist you further.

Response from Meowant· Jul 20, 2026

Hi, we are so sorry to hear about your frustration. We completely understand how disappointing it can be to deal with return shipping costs. We want to gently clarify that our return policy is publicly available on our website. For non-quality-related returns, customers are responsible for the return shipping. This fee is actually collected directly by the shipping carrier, rather than by us. We know this isn't the ideal situation, but we want to be completely transparent with our customers. Thank you for sharing your experience, and we wish you the best.

Response from Meowant· Jul 20, 2026

Hi, thank you for your kind words about our machine; we are thrilled to hear that you are happy with its performance! We sincerely apologize for the frustration regarding the litter bags. We want to transparently clarify that we did notify you in advance when the bags went out of stock. As soon as they were restocked, we shipped the orders out immediately. We are truly sorry that we couldn't fulfill your request for alternative sizes at that time, and we appreciate your feedback as we strive to improve our service.