Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
178 reviews
MedipupsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Medipups. A company built by pet owners, for pet owners. Medipups wants to make sure your dog’s days are a lot better. How do we do that? By sticking to our core values: Science-based, Results Driven. It can be confusing choosing the right solution for your pups, which is why we have unique formulations, and put a lot of in care into our products and only use thoroughly vetted, scientifically backed ingredients.We really love dogs. And we do anything we can to keep your fluffy friends healthy and happy.
Medipups (medipups.com) has 178 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 127 reviews with 1 star · Clear filters
DO NOT EVER BUY THIS PRODUCT. I thought I bought a one time package and it ended up turning it monthly subscription that I never agreed to have. They make it virtually impossible to get ahold of anyone in the company via phone and email to cancel your subscription. I’ve sent 5 emails over the past month and I’m still getting shipments. DO NOT BUY
By Brandon
Would give a zero star if possible. Only route for cancellation is via email that, so far, has gone unnoticed. I'm not able to remove my cc information so I've gotten a second auto shipment charged to my account. Will update this if I ever get a response.
By Anne N.
I have contacted three times about canceling and returning for refund because they made my dog have upset stomach and loose bowels. Notified another order has been shipped. All customer service does is apologize that they never responded earlier without addressing cancelation and return/refund question. I will never order any of their products again. You cannot get a phone number to call them directly. Poor customer service.
By Diane
I have received another item I DID NOT ORDER! The name is Anita, not Amy
By Amy E.
Horrible company! They take days to reply to emails. You never receive the promised "free" gifts.
By Lindsay T.
If I could leave 0 stars, i would as well. This company has been a colossal disappointment. I've emailed them so many times and called the number associated with their company, which, surprisingly, didn't work. They have yet to refund me or cancel my subscription. I've filed disputes with my bank and with the BBB because this company is a scam. I STILL HAVEN'T RECEIVED MY REFUND FOR 3 ADDITIONAL ORDERS THAT I DIDN'T AUTHORIZE, AND THEY STILL HAVEN'T CANCELLED MY ACCOUNT. Basically, THEY ARE STEALING FROM ME. I have never dealt with a worse customer service department, and I will tell everyone I know to STAY AWAY FROM MEDIPUPS. WHAT A JOKE.
By Erienne K.
I had 2 charges on 6-11-2025. One for 22.45 and one for 29.94. I ordered one product. I have not received the product. Today is 7-4-2025. I tried to reach them without success. They gave no phone number and a runaround when contacting them in another fashion. I am very disappointed. Should have read reviews already given and avoided ordering. Mary Jo Hosack Lake Jackson, Tx.
By Mary Jo H.
Do not fall this! This is a scam. I ordered 2 beds in June 2023 and never received anything. Save your money!!!!
By Andrea P.
