Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,375 reviews
Medical MegaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
All your medical supplies in one place!Choose Medical Mega for your #1 Ostomy supplies store. Our competitive pricing and committed customer service make shopping with MedicalMega a pleasant experience. Buy Ostomy supplies and Ostomy pouches from all brands, including Convatec and Hollister in stock. All for Very Low Low Pricing.Whether you're a new Ostomy patient or you've had an Ostomy for years, today's Ostomy products are here to help you live your life to its comfort. All of our Ostomy brands, including Convatec and Hollister, will provide you with the confidence that you need to manage your Ostomy and maintain your good health.So go ahead and live your life with MedicalMega, and live it fully.
Medical Mega (medicalmega.com) has 3,375 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 181 reviews with 1 star · Clear filters
The jar was broken and all the cream in the bag. What a mess!
By Helen S.
Response from Medical Mega· May 13, 2020
Hi Helen, we are sorry to hear about this. We've attempted to reach you in regards to this matter. Please reach out to us at [email protected] or by phone at 718.208.4380, and we will certainly do our best to help.
Three weeks ago i paid $2.83 for a 1.25 oz. of Ecolab hand sanatizer from you. Now you want $9.00 for the same thing!!! Talk about price gouging!
By Colene
They say they are lowest price and they are not and would not lower to match ! I have previously ordered many times but they have no loyalty to their customers
By Jim
I ordered colostomy supplies and gloves for my wife 2/16 (Saturday) for 2-3 day delivery (Wednesday or Thursday). Received gloves on Wednesday with no explanation about colostomy pouches. Called and was told I would receive them on Thursday and was given a new tracking number. Did not receive them. Checked tracking number and was told delivered Thursday 2:26 PM (?) at my mail box. . Friday morning called Medical Mega and was told to check around my house to see if I could find it. When I told her I had already done that she told me to do it again (twice) because that was how they normally find things being reported lost. I finally told her I was standing in my driveway looking directly at the mailbox and side yard and it was not there, I turned around facing my carport and it was not there and walked to my patio and it was not there and I had already checked the front of my house to no avail. I then insisted it go to the next level. She said she would contact shipping to see what to do. I told her we needed the pouches by Saturday. I was then on hold for a while. When she came back she told me that if they couldn't locate the package they would reship them. I asked for a tracking number because I knew they close at noon on Friday was told she couldn't give me one. I asked to speak to her manager and was put on hold until 12:00 noon when I received a recorded message that that person was not available and I could leave a message or call back during normal working hours. My only option now is to purchase pouches locally for $212 on top of $118 I've already paid to MedicalMega plus the 2-3 day shipping I paid for. I've had great service in the past, but I'M VERY DISAPPOINTED with their handling of the situation.
By Jess R.
Response from Medical Mega· Feb 25, 2019
Hi, We are so sorry for the inconvenience with your order. We work hard to make sure that our customers are satisfied and we apologize that you had this experience. Please contact our customer service team if you have not yet received your complete order. We will be happy to help you in any way that we can.
I ordered ostomy supplies from them. They used a local courier, Lone Star Overnight, which claims that my supplies were delivered but they weren't! After several phone calls with the courier, they were unable to help me. I then turned to MedicalMega for help, but their voicemail says that are "closed for the holiday" (it's not actually a holiday) and will reopen tomorrow (it said that same thing yesterday). The company is impossible to reach and has not responded to my request to receive these urgently needed medical supplies. Unreliable! I still haven't received my package and need to file a missing package claim but no one will return my calls or email.
By M. C.
