Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
98 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medela believes care should work for the people receiving it. Through more than 60 years of research, observing how feeding and care actually happen, and listening to the moms, patients, and healthcare professionals who use its products, Medela turns science into care across more than 100 countries. As the healthcare choice for over 6 million hospitals and homes worldwide, Medela provides research-based breast milk feeding products, hospital healthcare solutions, and clinical education — advancing health outcomes for patients and families, and supporting every mother's feeding journey, her way. For more information, visit www.medela.com.
Medela LLC (medela.com) has 98 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 59 reviews with 1 star · Clear filters
I have had a similar experience to other reviewers here. I returned my pump unopened within the cooling odd period and they will not refund my money of £49 (the are offering £15 only because the set is unused). I will pursue the matter through citizens advice.
By Katherinek M.
IK RAAD DIT PRODUCT NIET AAN!!! Mijn baby is nog geen 3 maanden oud en vandaag is mijn tweede nieuwe kolf kapot gegaan! Wat een bar slecht product. Ik geef fulltime borstvoeding, dus dit is voor mij echt dramatisch. Ze zijn niet bereikbaar en vorige keer kwam er ook geen snelle oplossing - ik mocht hem opsturen en zou binnen 2 weken reactie krijgen. Borstontsteking op vakantie opgelopen.
By Fee K.
Absolutely the worst customer service I have ever encountered. The horrible attitude from Tracy in the customer service team is enough to reduce me to tears. They took my products returned and only processed a partial refund so they have essentially stolen £50 from me. It may not seem like a lot but £50 for no product I feel is quite a lot. I have opened a case with PayPal to try to get my money back. I requested to speak to management many times and all times have been ignored. Worst company I have ever worked with. Genuinely if I need anything I would rather get it on Amazon to avoid any further issues. Save your money and AVOID
By Mina C.
Waited two weeks for a satisfactory response from their customer service department. Tried calling multiple times to their customer service line before that but never got through to anyone and left messages, but of course no one got back to me. I returned a pump, unused and unopened and asked for a partial refund. It doesn't bother me that they refused the partial refund but they told me I had opened the packaging (I never did) or that some parts were missing. If it was open or had parts missing then it was shipped like this. Extremely poor.
By Trev R.
Mange af deres produkter er super gode især deres brystpumpe.. men hold nu op hvor er deres Medela calma flaske elendig de er mega utætte det helt vilde mælk ud Over alt 😡😯
By Mia Naumovski H.
I bought a medela swing max in January 2022 and the battery lasted only 2 month of use. It’s not charging anymore, I have to stay with the pump plugged in. I depend on the pump to be able to feed my daughter, it’s a shame.
By Yamani Mattiazzo Portugal S.
Don't waste your time. I was charged for 2 months despite only having pump for 20days. I organised a return as could not use pump and could not return pump as contacted covid yet was charged for an extra month. Very expensive, not worth it and very poor customer service - I was ignored when raised a complaint
By Rosy B.
MEdela pakt altijd uit met hun zogenaamd geweldige producten en belangrijke positie in de markt wat betreft Borstkolven. Ik heb reeds drie medela freestyle flex Borstkolven die niet naar behoren werken. De eerste tijd gaat het goed maar als je lang en vaak wil afkolven gaan ze allemaal mankeren. Zo verliezen ze hun zuigkracht, hebben ze geen vast schema die ze aflopen en vallen ze gewoon uit. Ik heb al verschillende keren contact opgenomen met medela maar ik word gewoon afgewimpeld. Ook de connectoren en de borstschilden zijn echt niet geschikt voor langdurig gebruik. Ben je op zoek naar een betrouwbare kolf die geschikt is voor lang en intensief gebruik? Kijk aub verder dan medela. Het zal je veel geld, frustratie en borstontstekingen besparen!
By RW
